Logistics Customer Support Specialist Ii

hace 3 semanas


Nuevo Laredo, México Uber Freight A tiempo completo

**About the Role**

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads
- Leverage carrier relationship to influence capacity awards during tight markets
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Rate Quotes
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives

**Basic Qualifications**
- 1-2 years related experience
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 1 - 2 Years of customer service experience

**About Uber Freight



  • Nuevo Laredo, Tamaulipas, México Uber Freight A tiempo completo

    About the RoleThe Accounts Payable Specialist II is a key position within Uber Freight, responsible for resolving carrier invoice discrepancies and building shipments. This role requires strong analytical skills to identify the root cause of issues and work with internal and external parties to escalate and resolve them.Key ResponsibilitiesResolve carrier...


  • Nuevo Laredo, México Uber Freight A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing...


  • Nuevo Laredo, México Uber Freight A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing...

  • Logistics Coordinator

    hace 4 semanas


    Nuevo Laredo, Tamaulipas, México Uber Freight A tiempo completo

    {"**Job Summary**We are seeking a highly skilled Logistics Specialist II to join our team at Uber Freight. In this role, you will be responsible for securing capacity for loads, leveraging carrier communication to influence capacity awards, and determining eligibility for additional non-committed freight.**Key Responsibilities:*** Secure capacity for loads*...


  • Nuevo Laredo, Tamaulipas, México Uber Freight A tiempo completo

    About the RoleUber Freight is seeking a skilled professional to manage transportation functions and provide exceptional customer service to our clients. As a key member of our team, you will be responsible for ensuring accurate, timely delivery of products in the most efficient and cost-effective manner.Key Responsibilities:Manage day-to-day aspects of...


  • Nuevo Laredo, México Uber Freight A tiempo completo

    Secure capacity for loads. - Leverage carrier communication to influence capacity awards during tight markets. - Determine eligibility for additional non-committed freight to be awarded to internal brokerage services. - Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty. - Update...


  • Nuevo León, México GXO Logistics A tiempo completo

    **Logistics at full potential** As a Customer Service Officer you process orders, dealing with tickets, chat function support, prepares correspondence, and fulfils customer needs to ensure customer satisfaction. Research and analyses customer enquiries and complaints received by management. This role will be covering 2 sites but based at our site in...

  • IT Support Specialist

    hace 4 semanas


    Nuevo Laredo, Tamaulipas, México Buckland A tiempo completo

    About BucklandBuckland is a leading provider of global trade solutions, with over 70 years of experience helping companies navigate international trade. Our unique approach combines trusted technologies and talented people to deliver customized services that exceed our customers' expectations.Job SummaryWe are seeking an IT Support Specialist - Bilingual to...

  • IT Support Specialist

    hace 4 meses


    Nuevo Laredo, México Buckland A tiempo completo

    **Who we are** For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source...

  • IT Support Specialist

    hace 3 días


    Nuevo Laredo, Tamaulipas, México Buckland A tiempo completo

    About the RoleBuckland is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesManage and oversee invoice distributionProvide front-line support via ticketing...


  • Nuevo Laredo, México Wisdom Digital Logistics A tiempo completo

    Wisdom Digital Logistics, por expansión, solicita personal para sus siguientes vacantes: Customer Service Representative/Ejecutivo de Tráfico - Importación **Requisitos**: - Escolaridad: Carrera trunca o terminada en Comercio o carrera afín - Disponibilidad de horario - Experiência de 2 años en Agencia Aduanal o en posición similar Actividades: -...


  • Nuevo Laredo, México Wisdom Digital Logistics A tiempo completo

    Wisdom Digital Logistics, por expansión, solicita personal para sus siguientes vacantes: Customer Service Representative/Ejecutivo de Tráfico - Importación **Requisitos**: - Escolaridad: Carrera trunca o terminada en Comercio o carrera afín - Disponibilidad de horario - Experiência de 2 años en Agencia Aduanal o en posición similar Actividades: -...


  • Nuevo Laredo, México Wisdom Digital Logistics A tiempo completo

    Wisdom Digital Logistics, por expansión, solicita personal para sus siguientes vacantes: Customer Service Representative/Ejecutivo de Tráfico (PARA CUBRIR INCAPACIDAD) - Importación **Requisitos**: - Escolaridad: Carrera trunca o terminada en Comercio o carrera afín - Disponibilidad de horario - Experiência de 2 años en Agencia Aduanal o en posición...


  • Nuevo Laredo, México Wisdom Digital Logistics A tiempo completo

    Wisdom Digital Logistics es un 3PL de rapido crecimiento. Tenemos el objetivo de conectar a todos los mercados a través de la tecnología para ofrecer a los clientes una experiência excepcional en Almacenes, Aduanas y Transporte. Por lo cual, estamos en búsqueda de talento para llevar a cabo esta visión: Customer Service Representative/Ejecutivo de...

  • Logistics Specialist I

    hace 5 meses


    Nuevo Laredo, México Uber Freight A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or Logistics. Our specialists will manage transportation functions to ensure accurate management of day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US...


  • Nuevo Laredo, Tamaulipas, México Expeditors A tiempo completo

    {"Job SummaryWe are seeking an experienced Accounting Support Specialist to join our team at Expeditors. The successful candidate will be responsible for executing accounting processes, reviewing reports, and ensuring compliance with established metrics and company policies.Key Responsibilities* Collaborate with the Accounting Lead and Supervisor to...


  • Nuevo Laredo, Tamaulipas, México Expeditors A tiempo completo

    Job SummaryThe Accounting Support Specialist is responsible for the execution of accounting processes, reports reviews, and follow-up to fulfill established metrics and avoid repercussions on the results of our month-end and year-end close.Key ResponsibilitiesExemplify and teach our company culture, mission, and goals.Follow the 10 Critical Success...

  • Logistics Coordinator

    hace 3 semanas


    Nuevo Laredo, Tamaulipas, México AMETEK A tiempo completo

    The Shipping and Receiving Coordinator will play a crucial role in the transfer of products and processes from the US to Nuevo Laredo. We are seeking a highly organized and detail-oriented individual to provide support on shipping and receiving operations.Key Responsibilities:Prepare shipping orders and ensure accurate documentation.Communicate with carriers...

  • Logistics Coordinator

    hace 2 días


    Nuevo Laredo, Tamaulipas, México AMETEK A tiempo completo

    The Shipping and Receiving Coordinator will play a crucial role in the transfer of products and processes from the US to Nuevo Laredo. We are seeking an organized and detail-oriented individual to provide support on shipping and receiving operations.Key Responsibilities:Prepare shipping orders and ensure accurate documentation.Communicate with carriers for...

  • Logistics Coordinator

    hace 4 semanas


    Nuevo Laredo, Tamaulipas, México Ametek, Inc. A tiempo completo

    Job SummaryThe Shipping Coordinator will provide critical support on the transfer of products and processes from the US to Nuevo Laredo. We are seeking an organized and detail-oriented individual to be responsible for coordinating shipping activities, ensuring timely and accurate delivery of products to customers.Key ResponsibilitiesPrepare shipping orders...