Customer Service Operations Specialist

hace 2 días

Nuevo Laredo, Tamaulipas, México Emerson A tiempo completo

We are seeking a skilled Customer Service Operations Specialist to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. This role requires the ability to manage speedy and knowledgeable responses to assist customers at any stage of their order and proactively solve any problems.

Main Responsibilities:

Receiving and booking customer purchase orders timely and correctly.Responding to all customer inquiries within 24 hours.Ensuring all orders are accurately entered to meet product specifications, agreed delivery times, certifications, and documentation requirements.Conducting weekly calls with Operations to provide order updates and ensure alignment with customer request dates.Providing customers with order status updates at every stagePrioritizing order execution by working closely with planners, buyers, and the plant to meet customer requirements.Proactively handling order backlogs.FOLLOWING up on commitments and delivery achievements with relevant teams.Handling change order and cancellation requests efficiently.Supporting all inquiries related to orders from quoting and booking through invoicing.Assisting with return material requests as needed.Providing after-sales support to ensure customer satisfaction.Monitoring project progress and addressing potential issues proactively.Proposing process improvements and implementing corrective actions effectively.Analyzing risks and opportunities to optimize outcomes.

Requirements:

A high sense of urgency and the ability to act proactively. The ability to anticipate customer needs and go above and beyond by providing exceptional service. Leverage customer insights to guide the development of new offerings and improvements.

Delivering messages clearly, timely, and concisely. Actively listening to others and confirming understanding to build and nurture strong relationships.Holding strong analytical skills and using available information to make suggestions and take decisions.Acting promptly and effectively on changing situations. Showing initiative in challenging circumstances and seeking out opportunities for improvement.

About Emerson:

We are a company committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourages innovation and brings the best solutions to our customers.

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What We Offer:

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Why Emerson:

We are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet.

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