Jefe de Customer Service Retail

hace 3 semanas


Ciudad de México Neinsi Negotium In Silico A tiempo completo

Importadora y distribuidora a Retail solicita: jefe de Customer Service

**Responsabilidades**:
Garantizar la eficacia y la calidad del servicio al cliente interno y externo **(Tiendas departamentales y tiendas de Autoservicio).**

Interactuar con las áreas involucradas en el proceso (Comercial, Logística y Operaciones).

Asegurar que el proceso de flujo requerido cumpla con los requerimientos del cliente.

Proporcionar actividades de acuerdo con las normas y procedimientos de la compañía y el operador logístico. Así mismo, trabajo en equipo y con supervisión continua.

Revisar y mantener informado a todas las áreas involucradas sobre el estado de la orden.

**Coordinar actividades para garantizar el adecuado seguimiento a las órdenes de compra y cumplimiento de la agenda.**

Realizar un seguimiento de las actividades del Operador Logístico relacionadas con las entregas y rechazos de los clientes.

Requisitos mínimos:
Ingeniero Civil Industrial o similar con al menos **3 años de experiência en el cargo, jefatura de Customer service**, inglés avanzado, Experiência en empresas de Consumo Masivo y/o Retail, Manejo de ERP de preferencia SAP

Tener conocimiento: en Excel (de intermedio a avanzado), Conocimiento de atención al cliente (interno y externo). Sumamente Disciplinado, Organizado y excelente comunicación. Contar con las constancias laborales de los trabajos previos.

Se ofrece un sueldo mensual bruto de $30,000. Prestaciones de ley y superiores (vales de despensa y fondo de ahorro). Contratación directa con la empresa y ante el seguro social se está al 100%. Zona de trabajo en Miguel Hidalgo, de lunes a viernes tiempo completo y sábados medio día.

Tipo de puesto: Tiempo completo

Salario: $30,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Vales de despensa

Experiência:

- Jefe customer Service: 3 años (Obligatorio)
- Retail: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Una ubicación



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