Customer Service Representative
hace 1 semana
**About City Plumbing**
We are a leading provider of plumbing and heating products to trade and retail customers. Our team is dedicated to delivering exceptional customer service and providing the best solutions for our customers.
**Job Overview**
This role is responsible for providing outstanding customer service, supporting sales targets, and delivering products to customers in a timely manner. The successful candidate will have previous driving experience, a clean driving license, and knowledge of the products associated with our industry.
**Key Responsibilities**
- Deliver exceptional customer service, both in-store and over the phone
- Support sales targets by promoting products and services to customers
- Maintain high standards of housekeeping and ensure a safe working environment
- Report any issues or incidents to your line manager
- Comply with transport compliance law and regulations
- Assist with general duties within the branch, including serving customers on the trade counter and telesales
**Requirements**
- Previous driving experience and a clean driving license
- Knowledge of the products associated with our industry (an advantage)
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong teamwork and problem-solving skills
**Benefits**
Our company offers a range of benefits, including:
- Bonus scheme
- Discounts at numerous retailers
- Life assurance
- Extended family policy, including maternity, paternity, and additional annual leave
- Mental Health First Aiders and Employee Assistance Programme
- Complete induction and opportunities for career development
- Flexible working options
- Inclusive team environment where everyone can be their true self
**Estimated Salary**: £10.90-£11.95 per hour minimum + bonus
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