Sr. Manager, Human Resources Shared Services
hace 5 meses
Sr. Manager, Human Resources Shared Services
LOCATION: Guadalajara SSC
REPORTS TO: Director of Global Shared Services HR Operation
The Sr. Manager, Human Resources Shared Services - Americas will be responsible for executing the HR Operations strategy in the Americas region. This role involves overseeing the delivery of HR Operations services and solutions by guiding the HR Shared Services Center (SSC) team leads, identifying opportunities for improvement, and implementing change initiatives. The Sr. Manager ensures global consistency and efficiency in HR operations while partnering with the Director of GSS HR Operations and regional Controllers to align HR strategies with business needs. Adherence to service level agreements (SLAs), monitoring performance, and driving continuous improvement are key responsibilities of this role. The Sr. Manager will also manage projects, support employee career development, and stay updated on emerging trends in HR shared services.
Core Responsibilities:
Lead Guadalajara HR SSC: Oversee the end-to-end delivery of HR operational services assigned to the regional center in Guadalajara
Develop HR Operations Strategy: Collaborate with the Director of GSS HR Operations and regional Controllers to evolve HR Operations strategies aligned with the business, work, workforce, and workplaces at Ingredion
Monitor SLAs and Reporting: Ensure adherence to SLAs, produce and review reports on performance, and identify and track any administration or performance issues. Escalate issues as necessary for timely resolution
Drive Continuous Improvement: Foster a customer-focused culture of continuous improvement within the HR SSC. Collaborate with other operations management areas to maintain overall service quality
Research and Emerging Trends: Conduct research to stay informed about emerging trends in HR shared services and recommend relevant changes or enhancements
Project Management: Manage projects from end to end, ensuring their successful completion
Employee Development: Support the career development of employees in the Guadalajara HR SSC. Assess training needs, coach for performance improvement, and facilitate job rotations to deepen employees' understanding of HR Operations processes
HR Expertise: Exhibit a robust background in HR functions, including a minimum of ten years of diverse HR experience with at least five years in a supervisory capacity. Demonstrate proficiency in HR technical skills and maintain a high level of operational excellence.
Business Acumen: Possess a strong understanding of business and financial concepts
Internal Controls: for financial reporting, which meet U.S. Sarbanes-Oxley requirements (“SOX”)
Analytical Skills: Exhibit strong analytical, problem-solving, and decision-making skills
Influencing Skills: Influence decisions to produce positive business outcomes
Adaptability and Flexibility: Adapt and remain flexible in dealing with different viewpoints and site differences. Effectively manage ambiguity
Customer Management: Experience in managing customer relationships and maintaining customer focus and satisfaction
Attention to Detail: Be detail-oriented and measurement-driven
Vendor Management: Experience in vendor management and building strong relationships
Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities
Collaboration: Possess strong influencing skills and collaborate effectively across multiple levels of the enterprise
Negotiation Skills: Proven negotiation skills and the ability to establish common ground for win-win outcomes
Team Management: Ability to lead and coach large, diverse, and multicultural teams with a strong team focus and desire to achieve results
Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally
Results-Oriented: Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally
Shared Services Environment: Prefer prior experience in a shared services environment.
HRIS and Data Analytics: Strong background in HRIS and data analytics, preferably with experience in systems like Workday, ServiceNow, and Payroll systems like ADP and TRESS
Information Technology Proficiency: Knowledgeable and proficient in all Microsoft Office tools
Education: Bachelor's degree required.
Language Skills & Proficiency:
English: Must have expert proficiency in English
Spanish: Must have expert proficiency in Spanish
Portuguese: Nice to have medium proficiency in Portuguese
Relocation Available? Yes
Company Background:
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean
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