Bilingual Collections Specialist
hace 4 semanas
Bilingual telephone collections person needed for rapidly-growing cutting-edge law firm.
IMPORTANT: This is
**NOT** a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico.
We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system. Also, must be able to think outside the box to get tasks completed. This person should have a foundation in telephone collections and should be excellent at what they do.
If you wish to work with us, you must be a Superstar This means you must be at the top of your game, the best at what you do.
**Responsibilities**:
- Handle Inbound calls from clients.
- Make Outbound Calls to clients regarding payments and outstanding documents.
Your score will be determined by:
- The number of calls you make.
- Collection resolutions.
- Your ability to obtain documents from clients.
- Your survey results from Clients.
- Self-reporting daily on the above-listed milestones.
Key Competencies:
- Listen and relate to clients.
- Type while on the phone.
- Know how to operate basic computer functions.
- Treat clients as if they are the most important person on earth
- Excellent verbal and written communication skills.
- Team player.
- Self-motivated and must take initiative.
- Timeliness is vital.
Benefits include competitive salary of $16,000 MN gross per month + bonuses, legal benefits, and a great workspace
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