Collections Specialist
hace 2 meses
We are looking for a self-driven and experienced Collection Specialist to join our team in Guadalajara Jalisco. Acting as a bridge between our Accounting and Customer Support teams by helping our clients clear their missed or outstanding payments.
- Functions in a fast-paced goal-orientated environment to reduce delinquent accounts
- Delivers superior performance and results against KPI goals
- Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services
- Takes inbound calls to collect payment and reactivate services that have lapsed due to non-payment
- Assists in the efforts to update contact, company, and billing information to obtain payment
- Assists with providing renewal quotes to clients for upcoming renewals
- Provides all accounts receivable, customer service and collections efforts for assigned accounts
- Provides customers with a great experience that increases their lifetime value
- Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)
**Qualifications**
- Excellent written and verbal communication skills
- Bilingual - English, Portuguese
- Maintains a positive attitude under pressure
- Comfortable handling escalated customer interactions
- Great active listening (and reading) skills to ensure you understand each customer’s needs
- At least 1 year of working in a call center environment/High volume of calls
- A basic understanding using the Microsoft Suite of products
- Experience with CRM tools such as Microsoft Dynamics or FreshDesk
**Additional information**
Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.
- Our teams collaborate and work with each other towards a common goal.
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
- It's all about the team: become part of a community that values respect, support, and open feedback
- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
- Benefit from learning opportunities - internal & external
- Health Benefits: major medical expenses services
- Food Vouchers
- Paid Vacations / PTO
Pay: $20,000.00 - $25,000.00 per month
Ability to commute/relocate:
- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 06/02/2023
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