Support Engineer

hace 2 semanas


Monterrey, México Atos A tiempo completo

**SUPPORT ENGINEER**:

- Publication Date: May 3, 2024- Ref. No: 512391- Location: Monterrey, Nuevo Le
- n, MX, 66490**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**Who we are.**

Together we create** reliable and responsive digital foundations **for the world’s businesses, institutions, and communities.

Learn more on Advancing what matters

**Job in a nutshell**:
In this role you will provide quick response to client incidents on site to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues.

Monday to Friday 7:00am - 4:00pm

Santa Catarina, Nuevo León

**What will you be doing**:

- Obtains diagnostic data to assist in the investigation and resolution of problems

and ensures that are fully documented.
- Initiates and co-ordinates investigations to discover root causes, and progresses

the implementation of remedial action.
- Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers

and specialists involved, and contributes to problem management policy decisions.

**Requirements**:

- Troubleshooting experience
- Windows 10/11 and MAC experience
- Cosutumer service
- English Intermediate - Advanced

**Rewards and benefits**:

- Law and Superior Benefits
- Wellbeing programs & work-life balance - integration and passion sharing events.
- Opportunities for professional growth and career advancement.
- Benefits platform -culture, shopping, sport, etc.
- Continuous learning programs and online courses.
- Possibility to participate to charity and eco initiatives.

**Future career path**:
**If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.**

**Join our phenomenal team to grow together**

**Learn more about us**:
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here



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