Customer Service Manager

hace 7 días

Desde casa, México InkAdmin A tiempo completo

**About InkAdmin**

InkAdmin is a fast-growing startup transforming the tattoo industry through a blend of top-notch client management services, digital marketing expertise, and innovative technology. Our mission is to support tattoo artists and studios by providing them with the tools, resources, and client management they need to thrive. As we continue to expand, we’re looking for a **Customer Service Manager** who can help us deliver exceptional service and scale our operations.

**Job Overview**

As our Customer Service Manager, you’ll be the first line of support for our clients, ensuring a smooth, professional, and positive experience with InkAdmin. You will oversee customer inquiries from multiple channels, streamline communication, and continuously look for ways to improve our customer support processes.

A significant portion of your role will involve responding to client questions and requests related to **Meta advertising** (Facebook and Instagram ads), ensuring clients understand campaign performance, metrics, and strategies. Your primary goal is to create a best-in-class customer experience that upholds our brand values and supports InkAdmin’s rapid growth.

**Key Responsibilities**
- **Customer Support & Communication**:

- Serve as the main point of contact for all client inquiries, responding via Instagram, SMS, CRM, and other channels.
- Build and maintain positive relationships with clients by empathizing with their needs, offering solutions, and exceeding expectations.
- Address specific inquiries related to Meta advertising, providing clear explanations and guidance on campaign performance, metrics, and objectives.
- **Process Management & High-Volume Handling**:

- Efficiently manage a high volume of customer interactions across multiple channels without sacrificing response quality.
- Implement and optimize workflows to ensure timely, consistent, and organized communication.
- Prioritize and escalate customer issues as necessary to maintain service level agreements (SLAs).
- **Tech Stack & Tool Management**:

- Use and manage key platforms such as Instagram, Go High Level (CRM), and Meta’s ad platform to ensure smooth and organized handling of client interactions.
- Leverage digital tools to automate repetitive tasks, improve response times, and maintain accurate customer data.
- Continuously improve the usage of these platforms, exploring automation workflows and other tools to streamline support efforts.
- **Problem Solving & Proactive Support**:

- Identify common client issues or questions, especially related to Meta ads, and proactively provide solutions to enhance their experience.
- Collaborate with internal teams to address recurring issues or implement improvements that reduce support requests.
- Proactively identify patterns in customer inquiries and offer suggestions to
- **Data Analysis & Process Improvement**:

- Track, measure, and report on customer service performance, using data to improve response times and efficiency.
- Identify trends and analyze data to recommend changes to support processes, tools, and resources.
- Implement feedback loops and suggest improvements to continually enhance the quality of customer support.
- **Resilience & Emotional Intelligence**:

- Handle challenging customer interactions with patience, professionalism, and empathy.
- Bounce back quickly from tough conversations and stay motivated to provide excellent support in a fast-paced environment.
- Practice self-awareness and emotional regulation to provide consistent and reliable service under all circumstances.

**Key Qualifications**
- **Experience**: 3+ years in customer service or client-facing roles, preferably in a high-growth startup or service-based industry.
- **Empathy & Customer-Centric Mindset**: Demonstrates a genuine desire to understand and solve customer issues, going above and beyond to deliver a memorable experience.
- **Communication Skills**: Exceptional written and verbal communication skills, with the ability to adapt tone and style across multiple channels.
- **Tech Proficiency**: Comfortable with CRM systems (preferably Go High Level), Meta ads (Facebook and Instagram), and other digital tools. Knowledge of automation workflows is a plus.
- **Problem-Solving**: Ability to think proactively and offer solutions, with a strong sense of ownership and initiative.
- **Analytical Mindset**: Familiarity with tracking performance metrics and using data to drive continuous improvement.
- **Resilience & Emotional Intelligence**: Ability to manage stress, handle difficult interactions, and maintain a positive attitude.

**Why Join InkAdmin?**
- **Growth Opportunity**: As a member of a fast-growing startup, you’ll have the opportunity to make a significant impact on our business and grow with us.
- **Collaborative Environment**: Work closely with an ambitious team that values creativity, empathy, and innovation.
- **Flexible & Remote Work**: We value work-life balance

  • Customer Service

    hace 5 meses

    Desde casa, México Best California Movers A tiempo completo

    **Customer Service / Customer Care Manager** We are a moving company and we are looking for organized, resourceful, well-spoken Customer Care Manager. You must have excellent communication skills including written and verbal skills with good grammar. You should be able to listen to clients complaints with sympathy, investigate the issue, come up with...

  • Customer Service Manager

    hace 5 meses

    Desde casa, México Eleven HR A tiempo completo

    Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set! Position:...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Practice Axis A tiempo completo

    **Customer Service Specialist** - Full Time - Remote - Reports to: Customer Service Manager & CEO - English fluency required **About Practice Axis** Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices. Practice Axis drives...

  • Manager, Customer Support

    hace 5 meses

    Desde casa, México HighLevel Inc. A tiempo completo

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...

  • Customer Service Associate

    hace 2 meses

    Desde casa, México Emerald Property Management A tiempo completo

    **Company**: Rathbone Hotel **Salary range: $**800- $1000 USD per month **About us**: The Rathbone Hotel & Parlor Bar combines the charm of historic Montrose with modern hospitality. Our unique property offers a blend of hotel and Airbnb experiences, ensuring guests enjoy a memorable stay. We are seeking a Customer Service Representative to provide...

  • Customer Success Manager

    hace 5 meses

    Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...

  • Customer Service

    hace 5 meses

    Desde casa, México TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive / Service desk executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent...

  • Customer Success Manager

    hace 5 meses

    Desde casa, México Ueni Ltd A tiempo completo

    The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...

  • Customer Service Reps

    hace 5 meses

    Desde casa, México CobaltoTalent A tiempo completo

    If you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Sofia Health A tiempo completo

    **Company Description** Sofia is a platform that provides personalized, complementary health and wellness solutions. Whether you're seeking 1:1 sessions with top providers, group classes, or trending wellness products, Sofia makes it easy to discover and schedule services. We empower individuals to get options, answers, and results, while also helping...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Dieta Bella A tiempo completo

    We are a Weight Loss Company with 9 locations in California and an Online store available for all in the United States. We are looking for a Customer Service Representative that will be in charge of managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México 1840 & Company A tiempo completo

    **Description**: We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships. **Responsibilities**: - Data entry of orders -...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Tele-Helping A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México Anstellen Global A tiempo completo

    Our client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...

  • Bilingual Customer Service Representative

    hace 5 meses

    Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...

  • Bilingual Customer Service Representative

    hace 5 meses

    Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...

  • Customer Service Representative

    hace 5 meses

    Desde casa, México 1840 & Company A tiempo completo

    Our client is a leading provider of cutting-edge solutions in the field of Asset Recovery. Our commitment to innovation and customer satisfaction sets us apart, and we are seeking a dedicated Remote Customer Service Representative to join our dynamic team. **Job Overview**: As a Remote Customer Service Representative you will be our valued subscribers'...