Customer Service Associate

hace 2 meses


Desde casa, México Emerald Property Management A tiempo completo

**Company**: Rathbone Hotel

**Salary range: $**800- $1000 USD per month

**About us**:
The Rathbone Hotel & Parlor Bar combines the charm of historic Montrose with modern hospitality. Our unique property offers a blend of hotel and Airbnb experiences, ensuring guests enjoy a memorable stay. We are seeking a Customer Service Representative to provide exceptional support to our guests during evening hours (5 PM - 12 AM GMT-6) This role involves managing inbound calls, assisting with reservations, and ensuring a smooth guest experience.

**Roles and Responsibilities**:

- Answer inbound calls regarding hotel policies and amenities.
- Assist guests with reservations, modifications, upgrades, and inquiries.
- Utilize the CloudBeds portal for booking management.
- Maintain clear communication with morning staff regarding guest requests and expectations.
- Create and manage a checklist for morning staff to ensure seamless operations.
- Refer to an extensive FAQ sheet to address common guest questions.
- Collaborate with the General Manager for training and support.

**Skills**:

- Strong communication and interpersonal skills.
- Organizational skills, attention to detail, and ability to manage multiple tasks.
- Customer orientation and ability to adapt/respond to different types of characters.
- Professionalism, reliability, and a proactive approach to tasks.

**Qualifications**:

- Bachelor’s degree (required)
- Customer Service experience (2+ years)
- Advanced English (required)

**Technology**:

- CloudBeds, CRM, VoIP Phones, Google suites, Microsoft office (Excel, Word, PowerPoint, etc.)

**Physical Setting**:Remote **Schedule**:5 pm - 12 pm GMT-6 (35 hours/week)

Pay: $15,670.00 - $19,600.00 per month

**Experience**:

- English customer service: 1 year (required)

**Language**:

- English at a fully proficient level (required)


  • Customer Service Reps

    hace 5 meses


    Desde casa, México CobaltoTalent A tiempo completo

    If you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...


  • Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...


  • Desde casa, México US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...

  • Customer Service

    hace 5 meses


    Desde casa, México TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive / Service desk executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent...


  • Desde casa, México Sofia Health A tiempo completo

    **Company Description** Sofia is a platform that provides personalized, complementary health and wellness solutions. Whether you're seeking 1:1 sessions with top providers, group classes, or trending wellness products, Sofia makes it easy to discover and schedule services. We empower individuals to get options, answers, and results, while also helping...


  • Desde casa, México Dieta Bella A tiempo completo

    We are a Weight Loss Company with 9 locations in California and an Online store available for all in the United States. We are looking for a Customer Service Representative that will be in charge of managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to...


  • Desde casa, México 1840 & Company A tiempo completo

    **Description**: We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships. **Responsibilities**: - Data entry of orders -...


  • Desde casa, México Tele-Helping A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...


  • Desde casa, México Anstellen Global A tiempo completo

    Our client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...


  • Desde casa, México InkAdmin A tiempo completo

    **About InkAdmin** InkAdmin is a fast-growing startup transforming the tattoo industry through a blend of top-notch client management services, digital marketing expertise, and innovative technology. Our mission is to support tattoo artists and studios by providing them with the tools, resources, and client management they need to thrive. As we continue to...


  • Desde casa, México Framework Science A tiempo completo

    Framework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow’s Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what’s never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or...


  • Desde casa, México Practice Axis A tiempo completo

    **Customer Service Specialist** - Full Time - Remote - Reports to: Customer Service Manager & CEO - English fluency required **About Practice Axis** Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices. Practice Axis drives...


  • Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...


  • Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...


  • Desde casa, México 1840 & Company A tiempo completo

    Our client is a leading provider of cutting-edge solutions in the field of Asset Recovery. Our commitment to innovation and customer satisfaction sets us apart, and we are seeking a dedicated Remote Customer Service Representative to join our dynamic team. **Job Overview**: As a Remote Customer Service Representative you will be our valued subscribers'...


  • Desde casa, México Osmind A tiempo completo

    Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval...


  • Desde casa, México Laser Vascular Center A tiempo completo

    **Laser Vascular Center** is seeking virtual customer service representatives to join our medical call center. Main duties include answering patient questions, setting up appointments, verifying insurances, and handling high call volumes. The starting pay for this position is between $600-$700 a month depending on experience. There is opportunity for raises...


  • Desde casa, México GSS A tiempo completo

    International Company requests: Technical Support and Customer Service 100% Remote, but be in Monterrey for training issues 100% Face-to-face Area to work : Av. Eugenio Garza Sada The PositionResponsibilities and Duties - Gather customer information and determine a customer’s issue by analyzing symptoms and figuring out the underlying problem/root...