Customer Success Renewal Specialist

hace 2 semanas

Ciudad de México SAS A tiempo completo

:
**Renewal Specialist - Hybrid**

**Nice to meet you**

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

**About the job**

The Customer Success Renewal Specialist is responsible to support SAS’s customer retention and renewal strategy, on-time execution of renewals processes and contracts. Develops programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts.

CS Renewal Specialists will be owning and executing a portfolio of renewal contracts in an assigned territory. They are responsible for creating strategic partnerships with internal stakeholders such as Sales, Legal and Customer Success Managers to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. Renewal Specialist are responsible for ensuring that their customers are set up for success while optimizing financial outcomes.

**As a Renewal Specialist, you will**:

- Ensure successful and on-time renewals for the account prior to the contract end date and executing all renewal back-end work in a timely manner for the assigned customer base.
- Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust.
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
- Provide rapid, focused response to customer and CSM requests.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Proactively monitor and manage renewals in assigned territory which are due to be processed to minimize uninvoiced renewals.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.

**Required Qualifications**
- Minimum of five years of demonstrated success in a Account Management, Inside Sales, Renewal Account Management or Customer Success capacity.
- Bachelor's degree in any discipline, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
- Strong focus on contract negotiation.
- Ability to effectively communicate in English.
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

**Preferred Qualifications**
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contract as well.
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories

**Benefits Highlights**
- Flexible working hours / Hybrid working model.
- Top class health and dental insurance, wellness program, language education support with GoFluent.
- Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.
- Paid holidays and christmas break.

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

**Additional Information**:
SAS #LI-SP1

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