Customer Success Manager
hace 24 horas
About the Role
The Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.
Your Key Responsibilities
- Partner with assigned accounts to drive customer success and maximize value from their Salesforce investment.
- Maintain stakeholder relationships with IT and business executive leadership, sponsors, and decision-makers within customer organizations.
- Help customers achieve their business goals and outcomes on the Salesforce platform.
- Communicate the value of Signature Success.
- Act as an advocate for customers during the triage and resolution of high severity cases.
- Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management.
Requirements
- 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, or project leadership.
- Exceptional communication and presentation skills.
- Ability to analyze technical concepts and translate them into business terms.
- Experience leading efforts of cross-functional teams.
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