Support Specialist
hace 4 días
Office: Mexico CityAbout Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
We’re looking for a customer support superstar to join our team as a FinCrime Support Specialist, working within customer onboarding (KYC), offboarding (FIU), or fraud and account takeover (ATO) areas. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base We want fast acting problem solvers, not script readers.
We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What you’ll be doing
- Providing excellent customer service via our in-app live chat
- Identifying and helping our users with FinCrime related processes
- Helping our users with their onboarding experience
- Analysing KYC documents and processing data they possess
- Analysing risk assessments and red flags
- Investigating account takeover reports and fraudulent transactions reports
- Driving various projects to improve processes and procedures within the team
- Handling sensitive or confidential information
- Representing Revolut online at all times
- Collaborating with other teams globally to tackle customers' issues
What you'll need
- Flawless English language skills (C1-C2 level)
- Excellent communication skills
- Strong attention to detail and analytical skills
- Self-learning, problem-solving skills
- The ability to work well under pressure
- A willingness to work different shifts
- A Bachelor's degree or equivalent - recent university grads welcome
- Strong writing skills
- Great numeracy and IT skills
Nice to have
- Prior customer support experience
- Fluency in multiple languages
**Benefits at Revolut**:
- No ping pong tables or bean bag chairs, just benefits you actually want
**Get what you need to succeed**:
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values
- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture
Get It Done
- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW
- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team
- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle
- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper
- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
-
Customer Support Specialist
hace 1 mes
Mexico City Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Premier Support Technical Support Specialist
hace 1 semana
Mexico City Lenovo A tiempo completoDescription and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide. This position is a technical role within the Premier Technical Team that supports Latin...
-
Compliance Support Specialist
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Compliance Support SpecialistLocation: Remote (EST Timezone) Work Schedule: Monday - Friday, 9AM to 5PM EST Job Description: Join our dedicated team in the fast-paced mortgage industry where we prioritize compliance, efficiency, and service excellence. We are seeking a Compliance Support Specialist to support our Mortgage Licensing and...
-
Support Specialist
hace 3 semanas
City, México Revolut A tiempo completoOffice: Mexico CityAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their...
-
Technical Support Specialist
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Technical Support SpecialistLocation: Remote (EST Time zone)Work Schedule: Monday - Friday, 08:00 am to 04:00 pm ESTCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...
-
Merchant Support Specialist
hace 7 días
City, México PPRO A tiempo completoAt PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength comes from our diverse...
-
Ops Support Specialist
hace 2 días
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Technical Support Specialist
hace 1 semana
City, México Recurly A tiempo completoAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue...
-
Ops Support Specialist
hace 7 días
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist 5
hace 3 semanas
Mexico City 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Support Specialist
hace 4 semanas
Mexico City NielsenIQ A tiempo completoCompany Description Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...
-
Support Specialist
hace 4 semanas
Mexico City NielsenIQ A tiempo completoCompany Description Think about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...
-
Ops Support Specialist 5
hace 1 semana
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Bilingual Client Support Specialist
hace 2 semanas
Mexico City Sagan A tiempo completoJob Title: Bilingual Client Support Specialist - LATAMLocation: Remote (EST Time zone)Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)M-F, 8:30 AM - 5:30 PMTues-Saturday, 8:30 AM - 5:30 PMSunday-Thursday, 8:30 AM - 5:30 PMJob Description:As a Bilingual Client Support Specialist, you will be the frontline support for...
-
Bilingual Technical Support Specialist
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Bilingual Technical Support Specialist - LATAMLocation: Remote (EST Time zone)Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)M-F, 8:30 AM - 5:30 PMTues-Saturday, 8:30 AM - 5:30 PMSunday-Thursday, 8:30 AM - 5:30 PMJob Description:As a Bilingual Technical Support Specialist, you will be the frontline support...
-
Service Support Specialist
hace 1 semana
Mexico City Marsh A tiempo completoMarsh McLennan is the worldâs leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. Weâre creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally...
-
Technical Sales Support Specialist Robotics
hace 2 días
Mexico City Epson America, Inc A tiempo completoLong DescriptionApplications Engineering Provides tech support at expert level. (pre-and post-sales) Gains knowledge and technical & customer service updating, attending the training courses in headquarters or locally, studying in an autodidact way, continuously improving the level of support and helping to solve tech/applications issues or doubts. ...
-
Sr Specialist Analytic Platforms Support
hace 1 semana
City, México MSNS HR TECHNOLOGY LLC A tiempo completo**Job Role: Sr Specialist Analytic Platforms Support(Power BI, Tableu - Support profiles)** - **Experience: 4+ years** *** **Job Requirements**: - Complete end-to-end ownership of visualization/dash boarding for operations. - Own dashboards at the team level. - Knowledge of payroll, taxation, salary management, Tds, etc. - Prepare quarterly/monthly...
-
Technical Sales Support Specialist Robotics
hace 2 días
Mexico City Epson America, Inc. A tiempo completoPosition Purpose Responsible for Ensure high levels of pre-and post-sales customer satisfaction by assisting in the development of innovative applications solutions.Collaborates with/Key Customers include:End-UsersSystem IntegratorsFAR SalesReports to:Manager Support & Applications Engineering * FARLong DescriptionApplications Engineering Provides tech...
-
Support Specialist
hace 3 semanas
City, México Revolut A tiempo completoOffice: Mexico CityAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their...
