Leasing Operations Representative

hace 2 semanas

Monterrey, México GM Financial A tiempo completo

Overview:
The
**Leasing Representative** supports our Leasing customers during the life of their contract by clarifying doubts, assisting them through processes like the end of term and annual payment (Tenencias) and complying with areas KPIs and objectives.

This role requires a customer centered approach and integration with vendors and other departments to provide the best service, while implementing changes quickly.

**Location**: Monterrey, N.L.

**Responsibilities**:

- Support the Leasing operation.
- Provide support to Customers during the life of a Leasing contract.
- Manage external vendors that provide service to GMF and our customers.
- Support the end of term process to make it easy and quick for customers to purchase the vehicle.
- Reporting for the Leasing department.

Qualifications:

- Customer service values / orientation.
- Bachelor’s degree in business management or related fields (is a must)
- Bilingual (Spanish & English) both written and verbal.
- Strong organizational and time management skills.
- Analytical and problem solving ability - Use of data and reporting tools.
- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge)
- Effective communication with peers and senior leadership, oral and written.
- Teamwork and collaboration.
- Ability to work under pressure.
- Proactive
- Ability to embrace change and to adapt to organizational challenges.

**#LI-MON**

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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