Customer Success Manager
hace 1 mes
Somos una empresa de software B2B, por crecimiento buscamos:
**CUSTOMER SUCCESS MANAGER**
**Objetivo**:
Ser el principal contacto con el cliente para resolver problemas, dudas, etc, de manera proactiva asegurando su satisfacción creando relaciones solidas y a largo plazo.
**Funciones**:
- Gestionar renovaciones e identificar oportunidades de upselling para aumentar el valor del cliente.
- Brindar el correcto onboarding al cliente garantizando que se perciba el valor real de nuestra herramienta para asegurar el éxito y cumplimiento de sus objetivos.
- Analizar comportamiento de los clientes para identificar amenazas de abandono y desarrollar e implementar estrategias para mitigarlas.
- Funcionar como la voz del cliente de manera interna para entender sus necesidades y expectativas identificando oportunidades de mejora.
**Experiência**:
- Licenciatura en administración de empresas, mercadotecnia o afín.
- Experiência previa en roles de servicio al cliente, ventas o gestión de cuentas.
- Orientado a resultados, proactivo, aprendizaje constante, creativo.
- Excelentes habilidades de comunicación verbal y escrita, con una orientación hacia la resolución de problemas y la satisfacción del cliente.
- Manejo de CRM, paquetería Office
**Ofrecemos**:
- Salario de $10,000 - $12,000 libres
- Salario más comisiones (no topadas)
- Prestaciones de ley (Vacaciones, prima vacacional, aguinaldo, PTU)
- Mas Vales de despensa
- Oportunidades de crecimiento
- Capacitación constante
- Horario de lunes a viernes de 9 am a 6 pm
- Lugar de trabajo: Cerca de Plaza del Sol
**Prestaciones**
- Vales de despensa
- Bono de productividad
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $10,000.00 - $12,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Estacionamiento de la empresa
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Lugar de trabajo: In person
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