Technical Support Analyst

hace 2 semanas


Colonia Lomas de Chapultepec, México Infor A tiempo completo

**Technical Support Analyst**

**Location: Mexico City, Mexico**

**A Day in The Life Typically Includes**:

- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
- Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.
- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotational basis.

**Basic Qualifications**:

- Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.
- Will consider an incumbent with other education with the aptitude to learn.
- Technical skills: Java, Groovy, SQL, Java Script.
- Proficiency with SQL and an understanding of relational database systems.
- English and Spanish communication skills.
- Organizational and problem-solving skills.
- Good exposure to object-oriented programming.
- Ability to work flexible hours.
- Aptitude to learn quickly and independently.
- Team player with strong communication, organizational, analytical, and problem-solving skills.

**Preferred Qualifications**:

- Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Cognos
- Eclipse IDE, setup, and remote debugged java code as necessary.
- Advanced SQL.

Tipo de puesto: Tiempo completo

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Bebidas gratis
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante



  • Colonia Lomas de Chapultepec, México xperiencify.com A tiempo completo

    Technical Support Specialist We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and...


  • Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Tech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...

  • Technical Support Analyst

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Clarivate Analytic A tiempo completo

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries....

  • Tech Support Analyst

    hace 4 días


    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Job Title: Tech Support Analyst **Salary**: Competitive Location: Mexico Contract: Permanent We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are looking for a Tech Support Analyst to join our global Tech support team, investigating...


  • Colonia Lomas de Chapultepec, México LoJack A tiempo completo

    Resumen: This position is based in **Mexico City, Mexico,** and reports directly to the LoJack Operations Director. To help us continue our growth, we’re seeking an Operations Analyst, Business Operations. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the...


  • Ciudad de México SITA Switzerland Sarl A tiempo completo

    Overview: **Senior Technical Analyst** As a Senior Technical Analyst, you will provide end-to-end support for SITA suites to customers. A Senior Technical Analyst develops, fosters, and maintains relationships with Project Management, Software Development, Quality Assurance, Service Technicians, and Marketing/Sales to ensure organizational...


  • Colonia Lomas de Chapultepec, México PRGX Global, Inc A tiempo completo

    **SUMMARY**: The PRGX Level 2 Product Support Engineer is responsible for independently providing technical assistance to customers and resolving complex product-related issues. They collaborate with Level 1 support to identify trends and escalate issues to the development team if necessary. They also document solutions and create knowledge base articles for...


  • Ojo de Agua, México iMin A tiempo completo USD800 - USD2,000

    Main Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales:Conduct quality product training and technical guidance to customer to resolve technical problemsBuild quality relationship with customers and managersProvide in house technical support to sales staffLeading the design of the program for the customerConstantly collect and...

  • Technical Support Engineer

    Encontrado en: Talent MX C2 - hace 2 semanas


    Ojo de Agua, México iMin A tiempo completo

    Main Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales:Conduct quality product training and technical guidance to customer to resolve technical problemsBuild quality relationship with customers and managersProvide in house technical support to sales staffLeading the design of the program for the customerConstantly collect and...

  • Analyst, Strat

    hace 4 días


    Colonia Lomas de Chapultepec, México ENGIE A tiempo completo

    Requisition ID: 22903- Location: Ciudad de Mexico, MX, 11000**Careers at ENGIE Impact** **Analyst, Decarbonization** **Strategy & Implementation Americas** **Location**: Mexico City, Mexico **Position**: Full time, hybrid work **INTERESTED APPLICANTS PLEASE SUBMIT AN ENGLISH VERSION OF YOUR CV** While society is making strides toward a sustainable...


  • Colonia Polanco, México Alia Integrando Talento A tiempo completo

    Description Description **Responsibilities**: - Deliver a top tier user support experience using Sales Force service cloud software. - Be the customer’s contact for providing accurate technical solutions to user reported problems. - Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and...

  • Technical Business Analyst, Product

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Incode Technologies A tiempo completo

    The Opportunity We seek a proactive and technical Business Analyst to join our product management team. As a Business Analyst, you will play a vital role in analyzing market trends, collaborating with cross-functional teams, and translating business needs into actionable insights. Your primary responsibility will be to support the product management team...


  • Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...


  • Ciudad de México Deliverect A tiempo completo

    **Who are we?** Deliverect is in _hyper-growth!_ As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 250 million orders completed, operating globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve...

  • Technical Support Representative

    Encontrado en: Talent MX C2 - hace 2 semanas


    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Nezda Technologies Inc. is currently hiring for Technical Support Representative (Telco). Salary: P 30,000 with P 20,000 sign on bonus Work Set up: Hybrid Qualifications: 6 to12 months Telecommunications BPO/Call Center experience is preferred. Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • HR Analyst

    hace 7 días


    Colonia Lomas de Chapultepec, México NBCUniversal A tiempo completo

    Company Description NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming...


  • Colonia Lomas de Chapultepec, México Warner Bros. Discovery A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...


  • Ciudad de México Hewlett Packard Enterprise A tiempo completo

    Technical Support Level 1 This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. **How you'll make your mark**: -...

  • HR Support Analyst

    hace 1 día


    Ciudad de México Shell A tiempo completo

    **The Role**: In Shell we are looking for a professional with experience in payroll and payroll accounting processes. Our organization is going through a simplification project to reduce transactions and we aim to minimize the activities performed by the payroll analyst in country and systematize or send offshore teams most of the transactional activities...