Operations Customer Service Representative

hace 7 meses

Monterrey, México Redwood Logistics A tiempo completo

**Operations Customer Service Representative**

Reports To**:Mexico Operations Manager**

Location**:Monterrey**

Environment**: Hybrid**

**Work Schedule**:
This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

**Purpose of Your Work**:
As an **Operations Customer Service Representative **working within **Redwood Mexico **(one of our entities),** **you will be responsible for supporting our Mexico customers through daily operational duties.

**How You Make a Difference Everyday**:

- Accurately and efficiently coordinate carrier operation to ensure daily capacity & status updates
- Coordinate capacity to match customer needs amongst existing carrier base (carrier management)
- Provide trailer details for traceability and documentation purposes
- Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers
- Provide customer with visibility and send updated status report
- Coordinate with carriers to establish regular updates and tracking reports
- Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
- Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)
- Meet with carriers to explore and review business opportunities to optimize their capacity
- Establish a cadence of revisions and agreements to ensure ongoing improvement
- Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
- Coordinate with broker for corresponding border crossing docs (DODA, entry)
- Ensure shipment arrival to border/warehouse with complete and correct documentation
- Coordinate delivery appointments with consignee and ensure timely delivery
- Update & analyze KPIs to identify opportunity areas and implement corrective actions when necessary
- Communicate effectively within Redwood network for any additional help needed
- Quote and source additional spot capacity when required
- Support finance and intercompany when needed in case of discrepancies for load rates or carriers assigned
- Perform additional duties assigned by management

**You’ve Got This?**
- Ability to think critically, analyze data, and set strategic goals
- Excellent organizational, communication, and time-management skills
- Problem-solving and customer oriented professional
- Ability to work autonomously, proven to be both a self-starter & team player in a dynamic environment
- Process oriented individual who has a deep understanding of customer impact and profitability
- High School diploma required. BS/BA preferred; MBA is not requited but ideal
- English proficiency at least 80%
- Progressive experience in an operational role within the transportation/logistics industry
- Desirable proficiency with Transportation Management Systems

**What We Offer**:

- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

  • Customer Service Representative

    hace 6 meses

    Monterrey, México Centris A tiempo completo

    "Centris is a contact center based in the US with operations in Monterrey, Queretaro and Aguascalientes." We are looking for a **Customer Service Representative** in Monterrey, NL. Job responsibilities: Work directly with doctors and patients of a clinic in the US to provide them information in response to inquires about billing issues. Job skills and...

  • Costumer Service Representative

    hace 1 semana

    Monterrey, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...

  • Operations Customer Service Representative

    hace 3 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey or Queretaro** Environment**: Hybrid (about 3 days onsite; 2 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some...

  • Customer Operations Representative

    hace 3 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid (4 days in office; 1 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We...

  • Operations Customer Service Representative

    hace 6 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations (Ops Manager/KAM)** Location**:Monterrey** Environment**: Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner...

  • Customer Service Representative

    hace 5 días

    Monterrey, México Afni, Inc. A tiempo completo

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service. **Requirements**: Customer Service Qualifications: - At least 12 months BPO experience handling international account. - At...

  • Customer Operations Representative

    hace 2 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Branch Director** Location**:Monterrey, México** Environment**:Hybrid (4 days in office; 1 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by...

  • Customer Service Representative

    hace 1 hora

    Monterrey, Nuevo León, México Hro A tiempo completo

    About HroWe are a dynamic organization seeking an experienced Customer Service Representative to join our team in Monterrey. As a key member of our service staff, you will play a vital role in delivering exceptional customer experiences and providing timely solutions to customer inquiries.

  • Customer Service Representative

    hace 7 meses

    Monterrey, México Uline A tiempo completo

    **Customer Service Representative** **Pay from $30,900 pesos per month to $34,400 pesos per month** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional...

  • Customer Service Representative

    hace 2 semanas

    Monterrey, México iKraftSolutions LATAM A tiempo completo

    We are seeking a dynamicBilingual Customer Service Representative,who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment. **About You**: **Customer Service**: You are a resource in identifying and resolving member servicing issues, and enhances member...

  • Customer Service Representative

    hace 4 semanas

    Monterrey, Nuevo León, México Search Rh A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced customer service representative to join our team at Search Rh. As a key member of our on-site customer service area, you will be responsible for providing exceptional support to clients remotely.Key ResponsibilitiesInstruct clients on software installation processes and maintenance...

  • Bilingual Customer Service Representative

    hace 1 semana

    Monterrey, Nuevo León, México New Credit America A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at New Credit America. As a key member of our operations, you will play a vital role in providing exceptional service to our customers while working in a fast-paced environment.Job SummaryIn this critical position, you will be...

  • Customer Service Representative

    hace 7 meses

    Monterrey, México Smile A tiempo completo

    Importante Empresa Solicita tu talento como "Customer Service Representative" **Requisitos**: Experiência no necesaria, un plus si tienes experiência como customer service en algun call center anterior. Indispensable: Ingles avanzado. Edad: desde los 18 años en adelante. Necesitas tener todos tus documentos actualizados. Ofrecemos: Sueldo Base bruto...

  • Customer Service Representative

    hace 3 meses

    Monterrey, México Centris A tiempo completo

    "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes. We are looking for a...

  • Customer Service Representative

    hace 1 semana

    Monterrey, México Invicta Stores A tiempo completo

    The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to managerial team when necessary. Our Customer Service Representatives are the first point of contact, so we are interested in individuals with a commitment to customer satisfaction and an...

  • Customer Service Representative

    hace 1 hora

    Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Transplace De Mexico Global. In this role, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring timely delivery of shipments.

  • Customer Service Representative

    hace 2 semanas

    Monterrey, México Avery Dennison A tiempo completo

    **Company Description** Provide Customer Service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale...

  • Customer Service Representative

    hace 3 días

    Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completo

    Tata Consultancy Services (Tcs) is looking for a talented and motivated Customer Service Representative to join our team.We offer a competitive salary range of $19,000.00 - $21,000.00 per month, along with a comprehensive benefits package.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a...

  • Customer Service Representative

    hace 2 meses

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    About the Role:We are seeking a Customer Service Representative to join our Engagement Centre team in Monterrey, Mexico. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and issues.Key Responsibilities:Provide timely and effective customer...

  • Customer Operations Representative

    hace 7 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their...