Customer Operations Representative

hace 2 meses


Monterrey, México Redwood Logistics A tiempo completo

**Customer Operations Representative**

Reports To**:Branch Director**

Location**:Monterrey, México**

Environment**:Hybrid (4 days in office; 1 remote)**

**Work Schedule**:
This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

**Purpose of Your Work**:
As a Customer Operations Representative, working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more.

**How You Make a Difference Everyday**:

- Oversee and manage operational workflow for designated accounts, providing exceptional customer service
- Identify, investigate, and correct unique customer problems and order delays
- Schedule freight pick-up and delivery appointments
- Precise data entry work which includes building orders in Redwood’s proprietary TMS
- Provide freight status updates to shippers, receivers, customers, and internal parties
- Communicate relevant updates to customer and/or internal carrier account teams as needed
- Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
- Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
- Efficient and effective problem-solving related to customer shipments.

**You’ve Got This?**
- Bi-lingual (English/Spanish)
- Clear and effective communication/interpersonal skills
- Ability to change focus quickly due to demands of market conditions and/or company needs
- Exceptional attention to detail
- Strong critical thinking skills
- Prior customer service experience a plus

**What We Offer**:

- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes



  • Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid (4 days in office; 1 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their...


  • Monterrey, Nuevo León, México CPKC A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at CPKC. This role is ideal for an individual with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.About the RoleAs a Customer Service Representative, you will be responsible for handling customer...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey or Queretaro** Environment**: Hybrid (about 3 days onsite; 2 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations (Ops Manager/KAM)** Location**:Monterrey** Environment**: Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey** Environment**: Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey** Environment**: Hybrid (3 days onsite; 2 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 7:00 AM to 5:00 PM and weekends are on-call. **Who We Are**: Recognized by Gartner in their Modern 4PL Market...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Customer Operations Manager** Location**:Monterrey, Mexico** Environment**: Hybrid** **Work Schedule**: This position is **full-time** and **hybrid **with 3 days onsite and 2 days remote per week,** Monday through Friday** from **8:00 AM to 5:00 PM** with an hour break, but flexibility is available...


  • Monterrey, México Centris A tiempo completo

    "Centris is a contact center based in the US with operations in Monterrey, Queretaro and Aguascalientes." We are looking for a **Customer Service Representative** in Monterrey, NL. Job responsibilities: Work directly with doctors and patients of a clinic in the US to provide them information in response to inquires about billing issues. Job skills and...


  • Monterrey, Nuevo León, México Fedex Express Lac A tiempo completo

    Job Description: We are seeking a skilled Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Key Responsibilities:Provide exceptional customer service to meet and exceed customer...


  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About GM Financial:GM Financial is a leading provider of automotive financing solutions in Latin America and China. We offer a wide range of wholesale and retail financing products to dealers and their customers, tailoring our offerings to meet unique dealer needs, consumer preferences, and national requirements in local markets.About the Role:The Senior...


  • Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful and...


  • Monterrey, México Afni, Inc. A tiempo completo

    **Vacante para la empresa Afni, Inc. en Industrial -Monterrey, Nuevo León**: **Description** **Start at $16000 per month + Up to $20,000 or more in just commissions = $36,000 TOTAL!** **We are hosting walk-in interviews during the week, you can come and visit us at “Los Titanes Mall” in Downtown Monterrey, Nuevo León.** To learn more about Afni's...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    Unlock Your Potential in Logistics OperationsWe are seeking a highly skilled and motivated Customer Service Representative - Logistics Operations Specialist to join our team at Redwood Logistics.About Us:As a leading provider of logistics and supply chain solutions, we empower logistics execution across North America and Mexico through our cutting-edge...


  • Monterrey, Nuevo León, México Hiringcomplete A tiempo completo

    Company OverviewHiringcomplete is a US-based contact center with operations in Monterrey, Aguascalientes, and Querétaro. We are dedicated to providing excellent customer service and continuously develop our leaders and employees for success.Salary and Benefits$11,600 monthly plus law benefits, including weekly pay, direct contract, fixed schedules, casual...


  • Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful...


  • Monterrey, Nuevo León, México Rempower A tiempo completo

    About Rempower:We are a dynamic real estate services provider seeking an experienced telemarketing professional to join our team as a Customer Acquisition Representative. In this role, you will be responsible for promoting our services and generating new business opportunities.


  • Monterrey, México VENTUS GLOBAL LOGISTICS A tiempo completo

    Agencia Aduanal solicita: Customer Service Representative (Impo - Expo - Operaciones Especiales) Realización de pedimentos, virtuales, definitivos y temporales. Conocimiento de validación y pago de los mismos. Facilidad de palabra, trabajo en equipo, responsable, atencion a cliente. Disponibilidad de horario Experiência mínima 1 año en Agencia...


  • Monterrey, Nuevo León, México Uline A tiempo completo

    Position DetailsAs a Customer Service Representative at Uline, you will be responsible for providing exceptional customer service to our clients. Your role will involve answering customer inquiries, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat.Resolve customer issues in a...