Customer Service Representative

hace 1 semana


Ciudad de México CDMX SpotOn: Corporate A tiempo completo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

**Join Our Team as an Account Maintenance & Dashboard Representative**

We are seeking an **Account Maintenance & Dashboard Representative** to join our customer service team and assist clients in resolving account and dashboard-related issues.

**Position Overview**:
In this role, you will respond to customer inquiries, resolve issues efficiently, and deliver outstanding support through various communication channels. Your goal is to provide accurate, effective solutions while maintaining high customer satisfaction.

**Key Responsibilities**:

- Resolve problems, complaints, and inquiries from customers, account executives, and team members with accurate and effective solutions.
- Document customer interactions and transactions thoroughly in the database system, managing to-do lists and inboxes effectively.
- Meet or exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
- Stay up-to-date with SpotOn products, services, and policies to provide knowledgeable support.
- Perform additional duties as assigned by supervisors or managers.

**Required Skills & Knowledge**:

- **Languages**: Excellent verbal and written communication skills in both English and Spanish.
- **Problem-Solving**: Strong critical thinking skills to resolve complex customer issues effectively.
- **Multitasking**: Ability to handle pressure and manage multiple tasks simultaneously.

**Qualifications**:

- **Language Proficiency**: Advanced English (C1 level).
- **Customer Service Experience**: 1-3 years in customer service roles, preferably in banking, finance, payments, or related industries.
- **Skills**:

- Outstanding customer relationship skills with a goal-oriented mindset.
- Proficiency in troubleshooting and problem-solving.
- Diplomacy and interpersonal skills to de-escalate tense situations effectively.
- **Education**:

- Minimum: High school diploma or equivalent.

**What We Offer**:

- **Competitive Compensation**:

- Base Salary: $18,250.00 MXN
- Performance Bonus: $3,660.00 MXN
- **Benefits**:

- Monthly food vouchers: $1,500.00 MXN
- Law benefits
- SGMM
- Vision and dental insurance
- Life insurance
- Gym membership (Total Pass)
- **Work-Life Balance**: Two days off per week.
- **Career Growth**: Opportunities for development and a structured career progression plan.

If you're passionate about customer service and excited to help clients resolve account and dashboard issues, we'd love to hear from you

LI-Onsite

SpotOn is an e-verify company.



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