Enterprise Support Specialist

hace 6 días


Monterrey, Nuevo León, México Polaris Inc. A tiempo completo
Job Description

At Polaris Inc., we are driven by innovation and a passion for delivering exceptional products and experiences. Our agile working environment empowers employees to take on challenging assignments and roles with elevated responsibility.

This role is part of our IT Client Support team, responsible for deploying and supporting systems and technologies across a global enterprise environment. As an Enterprise Support Specialist - IT Infrastructure, you will provide rapid-response support to distribution centers, corporate offices, and manufacturing facilities.

The key responsibilities include:

  • Assessing and prioritizing daily work based on outstanding Worldwide Service Desk issues
  • Ticket and time tracking using our ITSM solution, ServiceNow
  • Providing local hands-on support for corporate tier 3 IS teams, including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
  • Maintaining ongoing computer refreshes and setups
  • Creating documentation, standard work, and knowledge base articles
  • Acting as a local resource for Worldwide Service Desk projects
Requirements

To be successful in this role, you will require:

  • 3-5 years' experience working in an enterprise helpdesk setting
  • Professional Title certificate
  • Intermediate/Advanced English communication skills
  • Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment
  • Experience configuring and maintaining laptops and desktops in an enterprise environment
  • Self-motivated with the ability to work independently and/or collaboratively with remote peers
  • Excellent communication and customer service skills

We offer a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Polaris Inc. is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.



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