Customer Service

hace 3 meses


Ciudad de México CDMX Everest Wines & Spirits A tiempo completo

Empresa líder en importaciones solicita:
**CUSTOMER SERVICE**
- REQUISITOS_:

- Licenciatura en Administración, Comercio o Negocios Internacionales o Ingeniería Industrial (Aceptamos recién egresados).
- Experiência de 2 años en puesto similar.
- Manejo de portales de tiendas de autoservicio.
- Manejo de KPI´S y estrategias CPFR.
- Excel intermedio.
- Manejo de herramientas tecnológicas para el seguimiento de clientes.
- Cartas o constancias laborales indispensables.
- ACTIVIDADES_
- Seguimiento a órdenes de compra.
- Ingreso de pedidos.
- Asegurar asignación correcta de producto.
- Revisión de existencia de mercancía en sistema.
- Definir planes de acción para el cumplimiento de indicadores.
- Facturación.
- Garantizar que los cobros de fill rate de los clientes estén correctos, así como reducir los mismos.
- Elaboración y manejo de indicadores de nível de servicio.
- Garantizar las soluciones adecuadas a las incidencias diarias.
- Mantener la correcta orientación y servicio al cliente a través del proceso y el excelente servicio.
- Gestión de las plataformas de las tiendas de autoservicio.
- OFRECEMOS:_
- Contratación directa por la empresa
- Prestaciones de ley y superiores (Fondo de ahorro y vales de despensa).
- Zona de trabajo Lomas de Chapultepec.

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $18,000.00 al mes

Beneficios:

- Vales de despensa

Tipo de jornada:

- Diurno

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial



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