Sr Support Engineer 1

hace 2 semanas

Monterrey, México Blue Yonder A tiempo completo

Blue Yonder Title:

- Sr Support Engineer 1 (Cloud Applications/ Transportation Manager/SaaS)

Overview:

- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. After an individual attains expertise with the domain, solution and technology, the associate will have an option to work on customer projects in consulting roles (Deploy) as well

Scope:

- Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillment
- The team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team

What you´ll do/Knowledge Required:

- Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach
- Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents
- Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service
- Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team
- Builds and demonstrates high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
- Champion KCS and process improvements through lean methodology / automation
- Train/mentor team members to improve techno-functional capability of the team
- a) Excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation
- Delivers excellent customer experience by resolving customer issues mostly of high complexity.
- Owns customer solution for Tier 1/2 customers.
- Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- Positively collaborates with TAM and supports consumption/adoption improvement plans
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness
- Early engagement in Tier 1/2 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- Ensures adherence to SLA/SLO, quality standards and practices
- Champions high quality of service/operations and continuous improvement within the team
- Implements monitoring and diagnostics practices and procedures
- Continuously improves solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents
- Expected to work in shifts and provide OOH support to facilitate 24x7 customer support
- b) Communication and Collaboration
- Communicates (verbal and written) effectively with customers and BY stakeholders, pro-actively guides team members to communicate and influence customer positively
- Collaborates relentlessly, passionately and respectfully with various BY teams and partners, provides guidance on collaboration challenges
- Leads by example demonstrating professionalism, empathy and assertiveness in internal and external conversations. Understands cultural differences and diversity and help others live BY values
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
- c) Competency development and demonstration
- Technical:

- i. Demonstrates high technical expertise as required to support concerned solution, for e.g.,
- Code debugging
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Demonstrates high expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:

- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues
- Product and Domain:

- Develops good knowledge of product features and functionalities
- Possesses moderate knowledge of relevant industry domain and business processes of the customers
- Demonstrates moderate capability to have interactions related to business process impact and work-arounds with customers during issue resolution
- Understands SAAS consumption, adoption and

  • Software Engineer Sr Python 1

    hace 6 días

    Monterrey, México Neoris A tiempo completo

    **Software Engineer SR Python 1**: **Date**:Jun 9, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Software Engineer Python. **Principal Skills**: - Python (main skill), React or any FE skill (Nice to have), API Knowledge ( access...

  • Sr Support engineer 1

    hace 1 mes

    Monterrey, México Blue Yonder A tiempo completo

    Overview:The Sr Support Engineer 1 will be working with cross-functional teams including Product Development, Consulting, and Cloud services to resolve critical and/or complex issues, also working on new initiatives to improve customer and support satisfaction.Scope:Core responsibilities to include WMS support for SaaS accounts hosted in cloud-native (Azure)...

  • Software Engineer Sr Python

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **Software Engineer SR Python**: **Date**:Apr 18, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Software Engineer SR Python. **Principal Skills**: - Python (main skill), React or any FE skill (Nice to have), API Knowledge ( access...

  • Data Engineer Sr

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **Data Engineer Sr**: **Date**:Jul 10, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Data Engineer Sr. **Main responsabilities**: - Understand and support to Deliver Global technical Data architectures - Propose new ideas on data...

  • Data Engineer Sr Consultant

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **DATA ENGINEER SR CONSULTANT (Migration)**: **Date**:Mar 23, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a DATA ENGINEER SR CONSULTANT (Migration). **Requirements**: - High english level - SQL - Azure - Data Integration - Data...

  • Sr Support Engineer 1

    hace 5 días

    Monterrey, México Blue Yonder A tiempo completo

    This position is required to: - Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach - Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents - Own Tier 1/2 solution as required, enhance solution stability and service...

  • Data Engineer Sr Consultant

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **DATA ENGINEER SR CONSULTANT**: **Date**:Apr 19, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a DATA ENGINEER SR CONSULTANT. **Technical Requirements**: - +3 years - Hands-on experience in Azure - Azure Data Factory Pipelines -...

  • Data Engineer Sr Consultant Graphql

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **DATA ENGINEER SR CONSULTANT GRAPHQL**: **Date**:Mar 22, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a DATA ENGINEER SR CONSULTANT GRAPHQL. **Technical Skills**: MUST: 1) API: Java, Micronaut (or strong in Spring boot), Graph QL 2)...

  • Production Support Engineer

    hace 4 semanas

    Monterrey, México Connectingology A tiempo completo

    Descripción Como Production Support Engineer brindarás soporte a aplicaciones en áreas de producción para líder global en consultoría IT La posición es para trabajar en sitio por Artz Pedregal (Ciudad de México) en turno nocturno (11pm - 6pm) **Requisitos**: Inglés técnico **Manejo de alguna de las siguiente tecnologías**: JAV / UNIX /...

  • Floor Support Engineer

    hace 4 semanas

    Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sr Software Engineer

    hace 1 mes

    Monterrey, México Blue Yonder A tiempo completo

    Overview:A Sr Software Engineer at the Common Component Library (CCL) team will work on multiple initiatives connected to our CCL (source of truth for web items – from sliders to virtualized data grids) which is used by dozens of APP teams and thousands of final users. Our job is to create, maintain and enhance custom elements so they can be used in BY...

  • Agile Tools support Engineer

    hace 1 mes

    Monterrey, N.L., México Schneider Electric Gruppe A tiempo completo

    Job Description - Agile Tools support Engineer (008QC6) Agile Tools support Engineer - 008QC6 Summary: This position requires a Jira & Confluence expert working on AWS cloud with 4-6 years of experience. This position needs the person to work closely with Developer experience team in India and keen to learn other collaboration tools like Aha & iObeya....

  • Network Engineer Sr

    hace 4 semanas

    Monterrey, México NETWORK ENGINEER SPECIALISTS A tiempo completo

    **Actividades**: - Servicio de Soporte a Redes LAN, WLAN y WAN - Soporte de segundo y tercer nível. - Con certificación CCNP. - Inglés Intermedio-Avanzado - Conocimiento en manejo de Servidores, Almacenamiento, VMware - Conocimiento Netapp Avanzado deseable - Administración de Servicios de red: Active Directory, DHCP, DNS, Radius. - Conocimientos de...

  • Product Support Technician

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **Product Support Technician**: **Date**:Mar 23, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Product Support Technician. **Requiremets**: - Technician or Degree in Systems Engineering, Administration, Robotic, Electronic or...

  • Sr Support Engineer 2

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    This position is required to: - Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach - Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean...

  • Sr. Project Engineer Ii

    hace 4 semanas

    Monterrey, México Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You plan, develop and execute capital projects by supporting technical developments, feasibility perspectives of engineering-related activities in supply chain and capital expense project execution to...

  • Sr Support Engineer 2

    hace 1 mes

    Monterrey, México Blue Yonder A tiempo completo

    BY Planning Operate (Support) Team is responsible for working with our global customer base to support the Supply Chain Solution during onboarding, go-live, and steady state phases of their implementation. For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change...

  • Encargado de Ferretería Sr Ferretero Sucursal

    hace 4 semanas

    Monterrey, México Sr. Ferretero A tiempo completo

    **Sr. Ferretero**, sucursal Colinas Av. Puerta del Sol 773-1 Colonia Colinas de San Jerónimo, Monterrey N.L., giro de ferreterías (ventas de herramientas y accesorios) **Encargado de Ferretería sucursal** **Objetivo principal del puesto**: - Venta objetivo por día - Organización, dirección, administración y control de la...

  • Support Engineer

    hace 4 semanas

    Monterrey, México Atos A tiempo completo

    **SUPPORT ENGINEER**: - Publication Date: Jan 24, 2024- Ref. No: 505451- Location: Monterrey, Nuevo Le - n, MX, 66490**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the global...

  • Sr Data Engineer

    hace 1 mes

    Monterrey, México Neoris A tiempo completo

    **Sr Data Engineer**: **Date**:Nov 27, 2023 **Location**: MONTERREY, MX **Company**:NEORIS **Principales Responsabilidades**: - Factibilidad (Revisar Fuentes de Datos, Dueños Datos, Limpieza, Integración y Transformación de Datos como preprocesamiento) - Hacer un modelo base, validación de resultados (Análisis de los Datos, Procesamiento de los...