Service Operations Manager

hace 2 meses


City, México Alfa Laval A tiempo completo

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

To fulfill our mission, we need:
- Your acumen to deploy the Service Operations capabilities and develop service commercial plans with divisional Managers.- We need your expertise to Secure a strong QHSE culture within the service centres and field service organization.- As a service company you need to create an excellent customer experience measuring every step throughout the whole process.- Sustainability approach is important to help us on create projects in the SOP department to mitigate the carbon footprint.- Continuous improvement must be your mantra to drive efficiency improvements in Service Operations by innovative processes and technologies and drive change management to adapt to new market demands to increase competitiveness.- Since you will be responsible for Service will be relevant that you demonstrate experience in people management (direct reports 1-5)- With your leadership skills you will drive the Service Operations Management team giving the direction and ensuring that they are performing according to the Service strategy with a strong customer orientated mindset.- Your people management experience will help you to develop, motivate and coach direct reports to secure resource & development plans linked to the Service strategy are in place and executed.- With your financial skills you will control the cost centre forecast and result including investments strongly aligned with Service sales as well as monitor progress against financial targets.- Important that you demonstrate digital and marketing skills to support proactive service sales by lead generation in collaboration with Service sales.- And with your data driven experience you will secure that relevant KPIs are in place to measure and improve performance.

The profile that fit with these duties is:
- A bachelor’s degree professional in business, engineering, or any related field, master is a plus.- Has manufacture experience on metal work industry with proven knowledge.- At least 8 years of experience in similar roles with people management experience- Proved English skills C1 or proficiency level with strong written and verbal communication skills.

Practicalities

Offices in Tlalnepantla Edo Mex

Type of contract: Mexican contract + benefits above to the law

Non Mexican citizen must have recent Mexican working visa

Alfa Laval do not discriminate based on race, religion, national origin, sexual orientation, age, marital status and also this is not a gender role then all profiles are very welcome.

We offer you

The opportunity to work in a company of constant change that allows the employees to work with total ownership and accountability and requires a professional capable to work in a cross-cultural environment.



  • Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business...

  • Service Now

    hace 2 semanas


    Mexico City Nuvit Service A tiempo completo

    SERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database* Provide technical services within the ServiceNow ITOM Suite* Build custom probes and patterns to...

  • Manager IAM

    hace 4 días


    Mexico City Nuvit Service A tiempo completo

    IAM Manager An Infrastructure compliance analyst is responsible for the preparation and support of IT operations solutions and services-physical or virtual-according to industry and organizational best practices standards, service requirements and key performance indicators (KPLs) throughout the product life cycle.ACTIVITIES* Creating and maintaining...


  • Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Role Overview: The Shift Operations Manager plays a crucial role in our Network Operations Center, overseeing a designated shift and ensuring round-the-clock support. This position entails managing a diverse team, ensuring operational excellence, and collaborating across departments to maintain service stability. Key Responsibilities: ·Lead and...


  • Mexico City Sagan A tiempo completo

    Job Title: Sales Operations ManagerLocation: Remote (EST)Work Schedule: Monday - Friday, 9 AM - 5 PM (EST)Job Description:We are seeking a versatile and dynamic Sales Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community...

  • Operations Manager

    hace 1 mes


    City, México Executive Placings A tiempo completo

    **Job Overview**: **Date Posted**: Posted 3 hours ago- **Location**: Zanzibar City, Zanzibar- **Job Title**: Operations Manager (Lodge)- **Education Level**: Diploma- **Job Level**: Management- **Minimum Experience**: 8 - 10 Years**Operations Manager required for a job vacancy in Zanzibar.**: Exclusive Lodge is looking for an experienced Operations Manager...

  • Customer Service Manager

    hace 19 horas


    Mexico City ALTEN MÉXICO A tiempo completo

    Welcome to ALTEN Mexico, a well-established engineering company specializing in providing innovative solutions for engineering, technology, and product development projects. With a dedicated team of more than 350 professionals, we serve various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. At ALTEN...

  • Service Manager

    hace 2 meses


    Mexico City Novo Nordisk AS A tiempo completo

    Position for Novo Nordisk GBS Mexico Are you an experienced Service Manager with a strong background in IT security? Are you ready to take on the challenge of managing IT security services for a leading global healthcare company? If so, we have an exciting opportunity for you to join our team at Novo Nordisk. Read on and apply today for a life-changing...

  • Operations Manager

    hace 5 días


    Mexico City Blueground A tiempo completo

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, we are now a billion dollar company and have raised more than $300m+ in funding to date --...


  • Mexico City ALTEN MÉXICO A tiempo completo

    ALTEN Mexico, a leading engineering company specializing in providing innovative solutions for engineering, technology, and product development projects, is seeking a highly skilled and experienced Customer Service Manager with expertise in AWS Cloud. ALTEN Mexico, as a subsidiary of the ALTEN Group, operates in various industries, including Automotive,...

  • Manager, Fan Operations

    hace 2 semanas


    City, México FIFA A tiempo completo

    **Manager, Fan Operations - México**: **We govern the beautiful game and ensure it's run with transparency and integrity.** Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, and Competition Management aims to deliver the most engaging, innovative, and accessible World Cup experience...

  • Customer Service Manager

    hace 1 semana


    Mexico City AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...

  • Customer Service Manager

    hace 1 semana


    Mexico City AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...

  • IAM Manager

    hace 2 semanas


    Mexico City Nuvit Service A tiempo completo

    IAM MANAGERThe identity and Access Management ( IAM) Manager will be responsible to ensure that all Identity, Privilege and Access management operates efficiently, reliably and in compliance with required regulations, policies, and processes to support FCB's Business , security & integrity of the IT operationsACTIVITIES * Discover , refine and analyze...


  • Mexico City Concentrix A tiempo completo

    Job Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...


  • Mexico City SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking an Operations and Recruiting Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico.Join our team as the Operations and Recruiting Manager, a key position within the PMO that significantly contributes to the strategic success of...


  • City, México Adenza A tiempo completo

    Calypso Technology and Axiom SL have merged to form a new company, Adenza.  Play 00:00 01:07 Mute Enter fullscreen Play  Division Overview Product & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end customer in mind. Our development teams ensure that all the codes are delivered with the...

  • Aftersales Manager

    hace 2 meses


    Mexico City ALTEN MÉXICO A tiempo completo

    Welcome to ALTEN Mexico, a well-established engineering company specializing in providing innovative solutions for engineering, technology, and product development projects. With a dedicated team of more than 350 professionals, we serve various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. At ALTEN...

  • Operations Manager

    hace 2 semanas


    Mexico City Media.Monks A tiempo completo

    Our work is bundled by teams, not by organizational layers. But it's not all work. Everyone at Media.Monks knows how to have a good time, and everyone contributes to the positive energy of our culture. If you’re intrigued, read on as we may have the dream job for you. ABOUT THE ROLE  We are seeking an Operations Manager who will be responsible for...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known...