Customer Excellence Team Lead

**Job Description:**The Director, Commercial Excellence is responsible for driving the company's commercial strategy and execution. This includes developing pricing strategies, leading a team of professionals in customer service and sales excellence, and collaborating with cross-functional teams to maximize profitability and customer satisfaction.Pricing...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

BASIC QUALIFICATIONS - The Omnichannel Excellence Lead partner with EM Commercial Organization to optimize and maximize omnichannel marketing performance and capabilities. - This role is a strategic partner in deploying the omnichannel approach, advising EM Portfolio Marketing Leads on the optimal type of digital content to address customer engagement goals...

Talental OverviewTalental is Mexico's most efficient Fintech Startup, generating over $1M in revenue per employee. We're dedicated to providing exceptional customer experiences through innovation and teamwork.Job DescriptionWe're seeking an experienced CX Team Lead to lead our team of 9 exceptional CX agents. As a key member of our leadership team, you'll...

Job DescriptionAt Placidway, we are seeking an experienced CUSTOMER SERVICE TEAM LEAD to join our team. As a key member of our customer service department, you will play a crucial role in ensuring that our customers receive exceptional support and service.Key Responsibilities:- Supervise and manage a team of customer service representatives- Train and...

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across...

About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Team Lead to join our team in Mexico City. As a key member of our customer service department, you will be responsible for providing supervision and technical assistance to our customer service team to ensure they have the tools and resources needed to deliver exceptional...

We are seeking a highly motivated Operations Excellence Lead to join our team at Google Inc. As an Operations Excellence Lead, you will be responsible for defining, landing, and executing on our priorities to drive operational excellence, business growth, and productivity.About the RoleDevelop and implement scalable solutions to drive business growth and...

Job OverviewThis role is a pivotal part of our client support operations, ensuring exceptional service delivery and maintaining a positive customer experience.About the PositionWe are seeking an experienced Customer Support Team Lead to lead a team of customer support specialists, driving efficiency, quality, and continuous improvement.

At Factorial HR, we're looking for a highly skilled and experienced Customer Support Team Lead to help us achieve our mission of automating HR workflows for SMEs worldwide.As a key member of our team, you will be responsible for supervising and guiding our customer support team, setting clear goals and monitoring their performance. You will also handle...

About the JobWe are looking for an experienced Project Lead to manage and deliver high-impact projects that drive operational excellence and customer experience. As a Project Lead, you will be responsible for leading cross-functional teams, developing and implementing process improvements, and ensuring timely and within-budget delivery of projects.The ideal...

Job DescriptionThis is an exciting opportunity for a seasoned Senior Operations Manager to join our team in Argentina. We are looking for a talented individual who can lead and manage a team of safety professionals, driving operational excellence and ensuring the success of our projects.ResponsibilitiesLead and Manage Teams: Oversee the day-to-day activities...

Join our dynamic team at Alliance Abroad LATAM as a Customer Service Team Leader! As a key member of our hotel operations team, you will be responsible for ensuring the highest level of service quality and operational excellence in our Guest Services, Concierge, and Uniformed Services/Transportation departments.Key ResponsibilitiesLead by example,...

Optimizing Operational Performance through Data-Driven InsightsOur team is looking for an Operational Excellence Lead to drive business outcomes through data-driven insights. As a key member of our operations team, you will develop and implement process improvements to optimize operational performance.Key responsibilities include:Collecting and analyzing...

General information- Country - Mexico - City - Mexico City - Job ID - 42456 - Department - SaaS - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsInfor Customer Experience Managers (CEMs) provide Infor customers with dedicated resources that will guide and help customers achieve maximum value...

We're looking for a highly organized and disciplined Customer Success Team Lead to join our team. This individual will be responsible for leading implementation projects with our enterprise customers, using industry best practices for customer support and user onboarding.KPIs: NPS post-implementation, CSAT, churn rateThe ideal candidate will have experience...

Job Overview:Factorial HR, an all-in-one HR software company, seeks a skilled Team Lead to spearhead our mission in creating exceptional customer experiences for the French market.

Job DescriptionAbout B2Spin LimitedB2Spin Limited is a rapidly growing organization of company builders on a mission to bring life-changing moments of joy to our customers. We are headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe, and we recruit the best talent globally, regardless of location.Role OverviewSuccessful...

Job DescriptionAt Amazon Web Services Mexico S. de R.L. de C.V., we are seeking a skilled Cross-Functional Professional to join our team as a Customer Segment Team Lead.**Company Overview**Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform, providing a robust suite of products and services to power businesses worldwide....

We are seeking a forward-thinking and driven Sales Operations Manager to spearhead our Customer Care and Operations Team. This pivotal role is designed for those passionate about blending the art of sales with the science of operational excellence, ensuring both customer service brilliance and impressive sales revenue growth. **Core Responsibilities**: -...