Cusotmer Services Representative

hace 1 semana


Aguascalientes, México Nissan A tiempo completo

**Schedule**:
We are currently open from Monday through Friday from 7:00 am until 7:00 pm and Saturdays from 9:00 am until 2:00 pm (There could be a possibility of extending the service window until 9:00 pm [from Monday - Friday only] in the future)

Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 9:00 am until 2:00 pm

Depending on Department requirements, a 6 day or 5 schedule will be assigned for at least 6 months.

**Responsibilities**:
1. Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.

3. Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.

4. Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further callbacks.

5. Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

**Requirements**:
1. High School Diploma; BA Degree preferred

2. Knowledge on Excellent Customer Service Techniques (Call Center based preferably)

3. Fluent English

4. MS Office Intermediate

**Skills/Competencies**:
1. Basic understanding of the auto finance industry.

2. Empathetic with difficult situations

3. Active Listening

4. Customer Focus

5. Good Grammar and Communication Skills

6. Problem Solving and Negotiation Skills

7. Tolerance to work under pressure

8. Emotional Intelligence.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Aguascalientes Aguascalientes Mexico



  • Aguascalientes, Aguascalientes, México Nissan Motor Iberica SA A tiempo completo

    CUSOTMER SERVICES REPRESENTATIVE page is loaded CUSOTMER SERVICES REPRESENTATIVE Apply locations Aguascalientes, Aguascalientes - Mexico time type Full time posted on Posted 2 Days Ago job requisition id R Job Description: The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own...


  • Aguascalientes, Aguascalientes, México Nissan Motor Iberica Sa A tiempo completo

    CUSOTMER SERVICES REPRESENTATIVE page is loaded CUSOTMER SERVICES REPRESENTATIVE Apply locations Aguascalientes, Aguascalientes - Mexico time type Full time posted on Posted 4 Days Ago job requisition id R Job Description: The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    Schedule:We are currently open from Monday through Friday from 7:00 am until 7:00 pm and Saturdays from 9:00 am until 2:00 pm (There could be a possibility of extending the service window until 9:00 pm [from Monday - Friday only] in the future)Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 9:00 am...


  • Aguascalientes, Aguascalientes, México Nissan Motor Iberica Sa A tiempo completo

    Account Services Representative page is loaded Account Services Representative Apply locations Aguascalientes, Aguascalientes - Mexico time type Full time posted on Posted Yesterday job requisition id R The NMAC AM Analyst is responsible for multiple back-office activities related to titles, citations, customer letters and other post-sales actions that could...


  • Aguascalientes, Aguascalientes, México Nissan Motor Iberica Sa A tiempo completo

    Customer Service Representative page is loaded Customer Service Representative Apply locations Aguascalientes, Aguascalientes - Mexico time type Full time posted on Posted 3 Days Ago job requisition id R Mision:The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle...


  • Aguascalientes, México Nissan Finance Services A tiempo completo

    **Bilingual Representative** **Requirements**: - High School Diploma; BA Degree (preferred) - Knowledge on Excellent Customer Service Techniques (Call Center based preferably) - English 90% or above (mandatory) - MS Office Intermediate - Working on site (Aguascalientes) **Skills** - Basic understanding of the auto finance industry. - Empathetic with...

  • Sales Representative Ii

    hace 2 semanas


    Aguascalientes, Aguascalientes, México Mozarc Medical A tiempo completo

    About Mozarc MedicalAt Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world's largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by...

  • Sales Representative Ii

    hace 3 semanas


    Aguascalientes, México Mozarc Medical A tiempo completo

    About Mozarc Medical At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed...


  • Aguascalientes, México Nissan Motor A tiempo completo

    The NMAC AM Analyst is responsible for multiple back-office activities related to titles, citations, customer letters and other post-sales actions that could be initiated by customers. With a 48-hour work week, the analyst is expected to take on an assigned workflow and complete it to the highest quality. Responsibilities 1. Complete daily activities...


  • Aguascalientes, México Nissan A tiempo completo

    Job Summary **Responsibilities**: - Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their...


  • Aguascalientes, México Nissan A tiempo completo

    Job Summary **Responsibilities**: - Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their...


  • Aguascalientes, México Nissan Motor A tiempo completo

    The NMAC AM Analyst is responsible for multiple back-office activities related to titles, citations, customer letters and other post-sales actions that could be initiated by customers. With a 48-hour work week, the analyst is expected to take on an assigned workflow and complete it to the highest quality. Responsibilities 1. Complete daily activities...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    Job SummaryResponsibilities: Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original...


  • Aguascalientes, México Nissan A tiempo completo

    The NMAC AM Analyst is responsible for multiple back-office activities related to titles, citations, customer letters and other post-sales actions that could be initiated by customers. With a 48-hour work week, the analyst is expected to take on an assigned workflow and complete it to the highest quality. **Responsibilities** 1. Complete daily activities...


  • Aguascalientes, Aguascalientes, México Nissan Motor A tiempo completo

    The NMAC AM Analyst is responsible for multiple back-office activities related to titles, citations, customer letters and other post-sales actions that could be initiated by customers. With a 48-hour work week, the analyst is expected to take on an assigned workflow and complete it to the highest quality. Responsibilities 1. Complete daily activities...


  • Aguascalientes, México Nissan Motor A tiempo completo

    The NMAC AM Analyst is responsible for multiple back-office activities related to titles, citations, customer letters and other post-sales actions that could be initiated by customers. With a 48-hour work week, the analyst is expected to take on an assigned workflow and complete it to the highest quality. Responsibilities 1. Complete daily activities...

  • Inside Sales Services

    hace 5 días


    Aguascalientes, México Donaldson A tiempo completo

    Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...


  • Aguascalientes, México Gordian Staffing A tiempo completo

    **Description**: - Gordian Staffing, A New Way of HR._ We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. **Know about...


  • Aguascalientes, Aguascalientes, México Gordian Staffing A tiempo completo

    _Gordian Staffing, A New Way of HR._We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.Our client, based in Colorado, has...

  • Collection Representative

    hace 3 semanas


    Aguascalientes, México Nissan Finance Services A tiempo completo

    **Job Description Summary** In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth. - Stays available to receive outbound and inbound phone calls on...