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Customer Services Representative
hace 4 meses
Job Summary
**Responsibilities**:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
- Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our Customer’s concern and prevent any further call backs.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
- High School Diploma; BA Degree preferred
- Knowledge on Excellent Customer Service Techniques (Call Center based preferably)
- Fluent English
- MS Office Intermediate
**Skills**:
- Basic understanding of the auto finance industry.
- Empathetic with difficult situations
- Active Listening
- Customer Focus
- Good Grammar and Communication Skills
- Problem Solving and Negotiation Skills
- Tolerance to work under pressure
- Emotional Intelligence
**Schedule**:
Availability to work 48 hrs per week
- Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12;00 pm
Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes Mexico
