Commercial Sr Coordinator

hace 6 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

Join PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. PepsiCo Mexico is one of the most significant consumer product companies in the country. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

**Know a little more***: PepsiCoJobs

Join PepsiCo, dare to transform.

**Responsibilities**:
**The** **Opportunity**

Supervise the Customer Information Analyst (CIA) processes all new requests and changes for customers, route, and organization in accordance with data management guidelines. The CIAs are responsible for collecting and reviewing relevant information incorporating research and analysis to determine proper action. The CIA communicates the status of requests as well as resolves disputes and issues. The CIA will be required to perform periodic audits of existing Customer MasterFiles data. The supervisor will ensure that tasks are performed timely, utilizing OLA/SLAs and scorecards, build relationships with division sales teams / customers, help to problem solve and continue to develop CIA team

**Your Impact**

As Commercial Sr Coordinator - US your responsibilities would consist of
- Lead and develop CIA team
- Monitors and ensures all forms are submitted with complete and accurate data
- Ensure effective utilization of CDM task manager
- Analyze large complex issues and provide guidance to CIA team to resolve field requests
- Create and review scorecards (OLA/SLA) to ensure customer maintenance requests are processed timely
- Manage CIA team, includes training and onboarding along with career development
- Build strong relationships with division sales leaders and control and continue to advance processes and technology for a more effective CIA COE

Qualifications:
**Who Are We Looking For?**
- Bachelor’s degree in Business/Control/Operations
- Fluent in English
- Experience supervising a large team
- Experience in back office
- Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel, Power Bi)
- SAP

**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

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