Customer Service
hace 3 semanas
**BIRKENSTOCK MÉXICO ESTÁ EN BÚSQUEDA DE TU TALENTO**
SOMOS UNA IMPORTANTE EMPRESA DE DISTRIBUCION DE MARCAS DE MODA y queremos sumar nuevo talento a esta gran familia como:
CUSTOMER SERVICE
**Necesitas**:
Preparatoria concluida.
Mínimo 1 año de experiência comprobable como Customer Service**.**
**Conocimientos**:
Excel intermedio.
Paquetería Office general.
Excelente ortografía y redacción (deseable)
Ventas online
**Experiência**:
- Seguimiento diario, oportuno y eficiente en nuestros medios de contacto: Correo, WhatsApp, Teléfono, Formas de contacto y Marketplace (Mercado Libre y Amazon)
- Seguimiento diario a los requerimientos solicitados por los clientes.
- Atender en tiempo y forma los contactos por medio de WhatsApp y Llamadas (Actividad 100% asignada a sus actividades diarias). Y Seguimiento a Formas de contacto y correo.
- Atención y seguimiento a casos críticos.
- Uso adecuado de las herramientas de gestión de contactos: Correo, WhatsApp, Teléfono, Formas de contacto y Marketplace.
- Uso e interpretación adecuada de página WEB.
- Gestión y seguimiento a solicitud de cambios y devoluciones.
- Manejo de disponibilidad de inventario en Admón. WEB / Retail One y existencia en almacén.
- Uso y generación correcta de guías en Comando Estafeta.
- Apartado correcto de Item para cambio en Admón. WEB.
- Manejo correcto de comunicación de apartado a Almacén.
- Manejo correcto de las políticas y procedimientos de cambios y devoluciones.
- Manejo adecuado de catálogo de productos para procesar cambios.
- Manejo de Administración Web para validar apartados.
- Manejo adecuado de comando Estafeta.
**Habilidades**:
**OFRECEMOS**:
- **Atractivo salario.**
- Rol de turnos
- Salario base. vales de despensa $1,154. °° (integrados en el salario).
- Prestaciones de Ley.
- Contratación directa por la empresa.
- Capacitaciones pagadas
- Comedor subsidiado.
- Seguro de Gastos Médicos Mayores (Al contrato de planta).
- Seguro contra accidentes.
- Seguro de gastos funerarios (Al contrato de planta).
- Bono anual por desempeño (hasta un mes de salario).
- Descuentos en la marca.
- Zona de Trabajo: Del Valle Norte (Como referencia a un costado del WTC) y Cedis Vallejo
Interesados mandar CV actualizado por este medio
Tipo de puesto: Tiempo completo
Lugar de trabajo: Empleo presencial
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