Ejecutivo de Customer Service Sr
hace 4 semanas
**EJECUTIVO DE CUSTUMER SERVICE SR.**
Atender las solicitudes de activación de embarques de los clientes con servicios Especializados, de acuerdo a los requerimientos del cliente y apegado a nuestros procedimientos dar estatus de sus embarques proactivamente, llevar a termino los servicios activados dentro de los tiempos establecidos y atender las llamadas y mensajes de los clientes, gestionar las quejas y reclamos del cliente.
**Responsabilidades (Se requiere experiência previa)**
- Activar embarques de clientes y dar seguimiento al flujo del embarque.
- Crear embarques en Sistema e ingresar costo y ventas estimados.
- Revisar documentos de embarques de clientes y verificar que sean acorde al embarque.
- Informar al cliente sobre los cambios en fechas o gastos adicionales.
- Resolución de problemas.
- Gestionar la emisión y envío de facturas a clientes.
- Generar un acercamiento comercial con los clientes por medio de contacto constante con el cliente.
- Realizar el registro de los eventos para el cumplimiento de los KPI
- Generar eficiencias en la logística del cliente que contribuyan en ahorros.
- Generar automatizaciones en sus actividades que contribuyan a ahorros a la compañía.
**Experiência previa**
- 3 a 5 años de experiência combinados en Operaciones **marítimas**, **aereas**, terrestres y/o aduanas.
- Gestión de clientes y proveedores.
- Manejo de equipo de computo, celular.
**Dirección**:Plaza Ubika El Refugio Anillo Vial Fray Junípero Serra 9200, Fraccionamiento Residencial El Refugio, 76146 Santiago de Querétaro, Qro. Piso 7 - Oficina 716 y 717.
**Horario**:Lunes a Viernes de 8:00 a.m. a 6:00 p.m. (1 hora para consumir alimentos).
Tipo de puesto: Tiempo completo
Sueldo: $30,000.00 al mes
Tipo de jornada:
- Lunes a viernes
Lugar de trabajo: Empleo presencial
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