Mexico Customer Service Representative
hace 2 meses
**LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.
The **Customer Service Representative (CSR)** is accountable for the company’s relationship with the clients that he or she has been assigned. The CSR is the main contact in dealing with the coordination of freight and truck movement in a particular region. This would include many facets of the interface including guaranteeing quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring. In the most general sense, the CSR would be responsible for maintaining an exceptional contact with the client’s needs.
**Specific Responsibilities include**:
Day to Day Customer Contact:
- The CSR will be a single point of contact between their assigned customer(s) and Bison USA - ensuring that the customer’s needs are properly understood and served.
- The communication between the CSR and the customer includes (but not limited to): order acceptance, tracing, claim awareness/facilitation, cost recovery, trailer pool management, solving ad-hoc request and updating internal and external persons with required information. Through effective communication, the CSR will ensure that the customer understands their own needs and that they receive a consistent of service delivery
- thereby adding value to their relationship with Bison USA.
Operations Responsibilities:
- The CSR should aid in the translation of customer needs into positive action by the company. The CSR must work with planning personnel to ensure maximum equipment utilization while maintaining targeted customer service levels.
- The CSR is responsible to work with their clients along with the corresponding shippers and consignees to manage scheduling in order to meet the needs of the customer as well as Bison USA’s operation.
- The CSR should ensure Bison USA has access to as much business as required for maximum utilization, by working proactively with their clients. The CSR has the opportunity to affect the quantity and quality of business Bison USA does for a particular client.
Relationship Building:
- The CSR will be responsible for fostering a strong relationship with all client personnel who require day-to-day service form our company.
Level of Service:
- The CSR must know the level of service that their client requires on any single shipment, and for their business overall. This level of service may regularly have to be reported to internal and external clients.
- The CSR is responsible for “highlighting” significant level of service issues and initiating the necessary corrective action.
Order Entry/Order Acceptance:
- The CSR is accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
- The CSR is to accept customer orders.
Tracing:
- The CSR is responsible for updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
- In direction from the planning team, the CSR must communicate with customers to confirm when shipments are ready, scheduled to deliver, ETA of truck, etc.
Appointment Making:
- The CSR is accountable to ensure all shipping and delivery appointments are secured and updated in the system within the prescribed lead time.
- The CSR must build relationships with shippers and consignees in order to manage appointment scheduling that meet the needs of the customer as well as Bison USA’s operation.
Other:
- The CSR must be available to handle customer inquiries off the general queue in a pleasant and efficient manner.
- Engage in other projects and activities as necessary to the position and as assigned by your supervisor.
- Participate in and contribute to all other tasks and initiatives as is necessary and as it relates to the goals of the company. i.e. Committees, work and focus groups.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Excellent organizational skills.
- Strong attention to detail.
- Strong PC skills - Windows, MS Office Suite.
- Ability to work in a multi-task environment.
- Strong interpersonal skills.
- Demonstrated professionalism in all aspects of service provision to all organizational levels.
- Conflict Resolution.
- High school diploma or equivalent.
- Experience in customer service.
- Geography of the United States.
**Why Bi
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Wego Chemical Group, LP A tiempo completoWego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years,...
-
Customer Service Representative
hace 3 meses
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoEMPRESA CON ENFOQUE EN LA INDUSTRIA DEL EMPAQUE PARA LA FABRICACIÓN DE ETIQUETAS, BUSCA TU TALENTO COMO: **CUSTOMER SERVICE REPRESENTATIVE** - **Funciones**:_ - Fungir como enlace de comunicación entre los clientes y la organización. - Brindar seguimiento y atención a las necesidades del cliente. - Búsqueda de soluciones y anticipación a las...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly...
-
Customer Service Representative
hace 3 semanas
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoCOMPANY WITH A FOCUS ON THE PACKAGING INDUSTRY FOR THE MANUFACTURE OF LABELS, IS LOOKING FOR YOUR TALENT AS: **CUSTOMER SERVICE REPRESENTATIVE** **Functions**: - Act as a communication link between customers and the organization. - Provide follow-up and attention to customer needs. - Search for solutions and anticipation of customer and area needs. -...
-
Customer Service Representative Olac
hace 2 meses
Querétaro, Qro., México Ansell A tiempo completo**Customer Service Representative OLAC** **-** **(**30007865**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - About Michelin Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...
-
Bilingual Customer Service Representative
hace 1 mes
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
-
Bilingual Customer Service Representative
hace 2 semanas
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
-
Customer Service Representative
hace 3 días
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons - Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et niveau de service défini - Propose des alternatives produit en cas de retrait d'un produit ou de rupture de stock - Le cas échéant, optimise, planifie et...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service RepresentativeThe Customer Service Representative is responsible for providing exceptional customer service to Chemetall's customers and sales representatives. This role requires strong communication and analytical skills to manage multiple tasks and provide timely support.Key Responsibilities:Fulfill order management in SAPDrive customer...
-
Customer Service Representative
hace 3 días
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...
-
Customer Service Representative
hace 2 semanas
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: Job Summary Job Responsibilities "A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: **Job summary** **Job responsibilities** A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate...
-
Mexico Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Bison Transport A tiempo completo**Logistics Excellence at Bison Transport**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bison Transport. As a key member of our logistics team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.**Key...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoAbout the Role:Ria is seeking a highly skilled Customer Service Representative to join our team in Mexico. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction with our services.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
hace 22 horas
Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completoJob Title: Customer Service RepresentativeAbout the Role:Mitsubishi Electric Automation, Inc. (MEAU) is seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering outstanding service...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México CRE Servicios Corporativos S de RL de CV A tiempo completoWelcome to the beginning of your CR England experience CR England is one of the largest refrigerated transport companies in the Americas, with around 500 clients and 100 years of experience in the global market. Due to our exponential growth in our Shared Services Center, we are looking for our next talented **Customer Service...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Nordson A tiempo completoThe Customer Service Representative position processes transactions routed to Customer Service Tickets queue. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries. **Essential Job Duties and Responsibilities** - Create and manage Warranty, Returns,...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Customer Service Representative
hace 3 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**UBICACIÓN: QUERÉTARO ON-SITE** - Customer service representative - Agente telefónico bilingüe - 8 hours Shift (48 hours a week) **Whay you'll do** **We offer** - Paid training period + $2,500 Hiring Bonus - Performance Bonus up to 30% Monthly Salary - Food Vouchers - 30-day Christmas bonus. - Vacation bonus of 25% - Life and Medical Insurance Tipo...
