Customer Service Representative

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Mitsubishi Electric Automation, Inc. (Meau). As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and supporting regional sales personnel and field service technicians.

Key Responsibilities

  1. Handle customer inquiries and resolve issues in a timely and professional manner.
  2. Create and process customer returns and process customer orders on a daily basis.
  3. Monitor order status and expedite delivery as required.
  4. Maintain accurate customer sales order files and control ISC in Salesforce.

Requirements

  • Business Administration or International Business degree or equivalent in work experience.
  • 1-3 years' experience in a customer service and posting sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team.
  • Proficient in database and order entry systems, with knowledge of SAP.

Working Conditions

This is a full-time position that requires working in a fast-paced, dynamic environment. The ideal candidate will possess strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.



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