Client Services Service
hace 1 mes
**POSITION OVERVIEW**:
**KEY RESPONSIBILITIES**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
Responding promptly to customer inquiries.
- Keeping records of customer interactions, requests, comments, and complaints.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Update spreadsheets in Excel with client related information.
- Take client basic information to process a quotation.
- Assist other departments with various costumer service-related activities when needed.
**SKILLS AND QUALIFICATIONS**:
- Verbal and written communication skills, both in Spanish and English are a must.
- Ability to stay calm when customers are stressed or upset.
- Excellent attention to detail.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to respond to different types of clients.
- Ability to multitask, prioritize and manage time.
- Experience with Microsoft Office (Excel), Google, Adobe, or related software.
**EDUCATION AND EXPERIENCE**:
- Highschool diploma is required.
- 2 years of prior customer service experience is required.
Pay: $10,000.00 - $15,000.00 per month
Ability to commute/relocate:
- 32470, Ciudad Juárez, Chih.: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
Expected Start Date: 20/11/2023
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