Client Services Service

hace 1 mes


Ciudad Juarez, México Grinta Internacional A tiempo completo

**POSITION OVERVIEW**:
**KEY RESPONSIBILITIES**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
Responding promptly to customer inquiries.
- Keeping records of customer interactions, requests, comments, and complaints.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Update spreadsheets in Excel with client related information.
- Take client basic information to process a quotation.
- Assist other departments with various costumer service-related activities when needed.

**SKILLS AND QUALIFICATIONS**:

- Verbal and written communication skills, both in Spanish and English are a must.
- Ability to stay calm when customers are stressed or upset.
- Excellent attention to detail.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to respond to different types of clients.
- Ability to multitask, prioritize and manage time.
- Experience with Microsoft Office (Excel), Google, Adobe, or related software.

**EDUCATION AND EXPERIENCE**:

- Highschool diploma is required.
- 2 years of prior customer service experience is required.

Pay: $10,000.00 - $15,000.00 per month

Ability to commute/relocate:

- 32470, Ciudad Juárez, Chih.: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

Expected Start Date: 20/11/2023



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