Sr. Associate Renewals Manager

hace 7 meses

Saltillo, México Workday A tiempo completo

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Sr. Associate Renewals Manager supports a team of Subscription Managers and Renewal Managers, for Customer Base Account Executives and will be an individual contributor on a robust team consistently supporting operational transactions related to subscriptions, renewals and add-on opportunities. In this role, you will be responsible for and supporting, Expansion, Renewal & Add-On pricing, deal structuring, deal tracking, order management, data and financial modeling.

About the Role

This role will be cross-functional, supporting Workday’s Sales, Customer Success Managers, Marketing, Strategy, and Finance organizations. Success in the role requires a teammate approach, ability to work across organizations with disparate needs, creativity and original thinking to proactively identify new and different approaches to analyzing data, and to synthesize multiple information sources to generate fresh strategic insights.

About You

Key Areas of Responsibility
- Partner with & support Subscription Managers and Renewal Managers, for Customer Base Sales (Account Executives, Sales Director) with closing renewals and upsell business in a timely manner
- Ability to support a large number of active deals, identify problems, and suggest solutions with process management, solid consultation skills, be financially savvy
- Provide guidance on strategy to increase value based pricing
- Prepare proposals, including renewal rate or expansion calculations and contract preparation
- Track and manage all activity in Salesforce (SFDC).
- Verify existing contracts, data integrity of new quotes, review terms and conditions, and ensure all new documentation is aligned with company guidelines and policies.
- Work closely with Finance and Legal teams to ensure all contracts are accurate
- Respond to questions from internal partners and sales reps on any aspect of a deal cycle
- Contract redlining experience is influential to the success of this role
- Partner with other team members as appropriate to assist with successful completion of deal cycles
- Provide guidance to customers regarding Workday’s subscription agreements

Basic Qualifications
- Minimum of 3+ years’ experience in renewals, sales operations, account management, and/or equivalent client engagement.

Other Qualifications
- Experienced knowledge of Microsoft Excel and prior touch points with modeling and analysis is crucial in performing the role optimally
- Standout colleague: experience working across functions to prepare customer /client facing proposals
- Sophisticated communication style engaging with cross-functional teams and leadership
- Must be motivated, goal-oriented and able to deliver as well as internalize feedback.
- Ability to balance contending priorities across multiple deals simultaneously.
- Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions
- Comfortable addressing groups and executive management
- Requires ability to withstand frequent pressure as a result of demanding workload while maintaining a positive demeanor
- Comfortable in a fast-paced, high-volume environment.
- Strong oral and written communication skills (with 3+ years proven experience working with external clients ideal).
- Possess high degree of honesty and integrity while maintaining confidentiality.
- Curiosity about knowledge of our products, company goals and how the Renewal and Add-On business intersect with them.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partn

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