Technical Customer Support Partner

hace 4 semanas


Guadalajara, México Nimble Gravity A tiempo completo

**Technical Support Engineer: EarthRanger (LATAM)**

**Location: Mexico - Remote (Travel required)**

**About EarthRanger (LATAM)**

EarthRanger is a software solution that helps conservationists make informed operational decisions. We help prevent the poaching of endangered species, fight deforestation, promote human-wildlife coexistence, and advocate for legal protection of wildlife on land or in the oceans. We do this by integrating real-time data from 100+ hardware sensors (animal trackers, radios, vehicles, etc), rangers, patrols, remote imaging, etc and providing visibility and analysis of conservation activities across landscapes and seascapes. More than 350 conservation organizations use EarthRanger today, from iconic national parks like Masai Mara Reserve in Kenya and North Luangwa National Park in Zambia, to species-specific conservation programs like the study of white sharks in New Zealand and Panthera's Mountain Lion Program in Washington state.

**Essential Duties and Responsibilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Relationship Management
- Manage relationships with many conservation organizations simultaneously
- Work closely with users from many different countries, backgrounds, and cultures
- Proactively reach out to partners to build and strengthen relationships
- Work seamlessly with other support partners located in various geographical regions
- Work effectively with government agencies
- Project Management
- Work closely with organizations to determine needs and provide solutions
- Create Plans and manage followthrough with external stakeholders
- Track and continuously visualize status of various projects
- Communication
- Provide clear, relevant communications to partners at all organizational levels
- Proactively communicate status, challenges, and roadblocks to internal stakeholders
- Deliver product usage and feedback information to Development and Support teams
- Training
- Educate partners on product capabilities
- Train users with vastly different technical backgrounds
- Assist with development of training materials in multiple formats and languages
- Provide training in environments from one on one to formal presentations
- Product Support
- Technical setup and configuration of software products
- Support partners with field issues while tracking details in support ticket system
- Technical Learning
- Continuously learn about conservation practices
- Continue to increase understanding of web development and troubleshooting techniques
- Learn basics of Machine Learning and Artificial Intelligence and how they impact our products

**Qualifications**:

- A love of the natural world and a deep interest in protecting it
- Passion for helping others to be successful
- Excellent verbal and written communication skills in English and Spanish
- Strong technical background in web and mobile technologies
- Extremely well organized and great follow through on commitments
- Eager to learn and stay on top of new product developments
- Self-starter with ability to work remotely and independently with mínimal supervision

**Bonus Qualifications**:

- Web based product development exposure including Chrome Developer Tools, JSON, and REST API
- GIS experience with tools such as QGIS or ArcGIS
- Report design and construction in a robust reporting platform such as Tableau or PowerBI
- Python scripting experience and use of GitHub for version control



  • Guadalajara, Jalisco, México Diligent Corporation A tiempo completo

    Position Overview: As a Technical Support Specialist, you will provide an exceptional level of support to customers across all industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology combined...


  • Guadalajara, México Nimble Gravity A tiempo completo

    **Technical Customer Support Engineer** **Location: Latin America - Remote (Travel required)** **Essential Duties and Responsibilities**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. -...


  • Guadalajara, Jalisco, México Nimble Gravity A tiempo completo

    Technical Support Engineer: EarthRanger (LATAM)Location: Mexico - Remote (Travel required)About EarthRanger (LATAM)EarthRanger is a software solution that helps conservationists make informed operational decisions. We help prevent the poaching of endangered species, fight deforestation, promote human-wildlife coexistence, and advocate for legal protection of...


  • Guadalajara, México GrainChain Inc A tiempo completo

    Grainchain and tZero, joint venture. Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity. Who We Are tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and...


  • Guadalajara, México Nimble Gravity A tiempo completo

    **Technical Support Engineer: EarthRanger (LATAM)** **Location: Latin America - Remote (Travel required)** **About EarthRanger** EarthRanger is a software solution that helps conservationists make informed operational decisions. We help prevent the poaching of endangered species, fight deforestation, promote human-wildlife coexistence, and advocate for...


  • Guadalajara, Jalisco, México GrainChain Inc A tiempo completo

    Grainchain and tZero, joint venture.Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity.Who We AretZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and commercialization...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México Nextiva A tiempo completo

    **Redefine the future of customer experiences. One conversation at a time.**: We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that...


  • Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...


  • Guadalajara, México ASMPT SMT, Inc. A tiempo completo

    The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** This role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies,...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México JWP A tiempo completo

    **About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    mdclp As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...


  • Guadalajara, Jalisco, México Skilled Wound Care A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...


  • Guadalajara, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...