Technical Support Specialist

hace 7 meses

Guadalajara, México Diligent Corporation A tiempo completo

**About Us**

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

**Position Overview**:
As a Technical Support Specialist, you will provide an exceptional level of support to customers across all industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology combined with a hunger to learn, and a customer-centric attitude will make you successful in this role.

**Key Responsibilities**
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Guide support team in addressing customer problems within established response time.
- Work with support team to evaluate complex customer problems, identify root causes and drive solutions.
- Analyze customer suggestions and recommend product revisions.
- Accurately process and record calls.
- Offer alternative solutions where appropriate.
- Document support activities, customer issues and resolutions for reference purposes.
- Achieve and exceed core role targets as outlined by the management team.
- Ad hoc duties as required.

**Required Experience/Skills**
- 0-3 years of experience of phone-based Software Application/Technical Support or call center experience supporting end users.
- Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate.
- Proven problem-solving skills and technical aptitude.
- Working knowledge of Windows OS.
- Excellent communication and customer handling skills.
- Ability to think on your feet in a highly demanding and fast-moving environment.

**Preferred Experience/Skills**
- Genuine interest in technology (gaming, coding, software, etc.) and experience solving technical issues.

**What Diligent Offers You**
- **Creativity is ingrained in our culture.** We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- **We care about our people. **Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- **We have teams all over the world**. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- **Diversity is important to us.** Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

**To all recruitment agencies**: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    At Helpware, we are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and experience working with complex systems.As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers. This includes responding to customer...

  • Technical Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Hemmersbach Gmbh & Co. Kg A tiempo completo

    **Technical Support Specialist**We are looking for a skilled Technical Support Specialist to join our team at Hemmersbach GmbH & Co. KG. As a Technical Support Specialist, you will provide technical assistance to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT...

  • Technical Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Wipro Technologies A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. In this role, you will play a critical part in providing exceptional technical support to clients, ensuring their issues are resolved efficiently and effectively.

  • Technical Support Specialist

    hace 2 meses

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    We are seeking a skilled **Technical Support Specialist** to join our team at Cognizant, one of the largest and fastest growing IT services providers worldwide.The ideal candidate will have a strong background in service request handling, IT incident categorization, initial triage, escalation, and resolution, as well as experience with access request...

  • Technical Support Specialist

    hace 2 meses

    Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wipro Limited.

  • Helpware Technical Support Specialist

    hace 2 meses

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe're seeking an experienced Technical Support Representative to join our Helpware team. As a Technical Support Specialist, you'll play a crucial role in ensuring our clients receive exceptional support across multiple products.

  • Technical Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    OverviewWe are currently seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Mexico.Ntt Data, a leading IT services provider, is looking for an individual with excellent communication skills and a passion for delivering exceptional support to our clients.

  • Technical Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a strong background in customer service and technical support.The Technical Support Specialist will be responsible for providing top-notch technical support to our clients, including troubleshooting hardware and software issues with...

  • Technical Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Job OverviewWe are seeking a skilled and fluent English-speaking Technical Support Specialist to provide exceptional technical support for software and hardware-related queries.This is a full-time position with a rotating schedule, including weekends, with 8-hour shifts. The ideal candidate will possess strong customer service experience, with a high school...

  • Technical Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About NTT DATA Services">We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers through various communication channels.">Job Description">This is a call center environment where you will work closely with our...

  • Technical Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    OverviewHrpv Mexico is a dynamic and growing company looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing top-notch technical assistance to our employees.Salary and BenefitsWe offer a competitive monthly salary ranging from $12,000 to $13,000, based on experience...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico.Salary and Benefits:The selected candidate will receive a competitive salary of approximately $60,000 per year, including benefits such as medical insurance for you and your family, life insurance, dental insurance, and discounts with selected...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Technical Support Specialist - GuadalajaraWe are seeking a skilled and experienced Technical Support Specialist to provide technical assistance related to software and hardware in Guadalajara, Mexico.About the Role:Provide technical support to customers via phone, email, or chatResolve or offer advice to solve technical problems related to software and...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Msns Hr Technology Llc A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Msns Hr Technology Llc.Salary RangeThe salary for this role is between $15.00 - $18.00 per hour, depending on experience.Key ResponsibilitiesProvide technical assistance and support to end-users as the first point of contact.Gather information on reported issues and...

  • Wireless Connectivity Technical Support Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

    We are looking for a talented Wireless Connectivity Technical Support Specialist to join our team at NXP Semiconductors. The ideal candidate will have a passion for technical support and a strong understanding of wireless connectivity solutions.About the RoleAs a Wireless Connectivity Technical Support Specialist, you will be responsible for providing...

  • Technical Support Specialist

    hace 2 meses

    Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    Job DescriptionWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Hrpv Mexico. This role is ideal for individuals who are passionate about providing exceptional technical support and have a strong background in hardware and software troubleshooting.Key Responsibilities:Assist in resolving hardware and...

  • Technical Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Helpware A tiempo completo

    **About the Role**We are seeking a highly skilled Technical Support Specialist to join our team at Helpware. As a key member of our support team, you will be responsible for providing world-class technical assistance to our enterprise-level customers.**Key Responsibilities**Respond to customer inquiries and technical problems through various communication...

  • Technical Support Specialist Ii

    hace 2 meses

    Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees They are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their...

  • Technical Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are currently seeking a Technical Support Specialist to join our team in Guadalajara, Mexico.NTT DATA Services is an IT services company that currently seeks a Technical Support Associate - Part Time - to join their team in Guadalajara.**Location:** Guadalajara, Jalisco. Mexico**Requirements:Availability to work 45 hours per week- Interest in working on...

  • Technical Support Specialist with ITIL Expertise

    hace 3 semanas

    Guadalajara, Jalisco, México Epam Systems A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Epam Systems. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely and effective resolution of their issues.