Customer Support Specialist I

hace 1 semana

Monterrey, México Uber Freight A tiempo completo

**About the Role**

Visibility Operations provides premium support to Uber Freight’s shipper base through carrier outreach and stakeholder management. We’re looking for Customer Operations Specialists to monitor and problem solve service risks in real-time. Our mission is to bring real-time shipment visibility to our customers and a positive experience to our carriers.

Customer Success is one of Uber Freight’s core values. When we deliver a high-quality experience for our users through our marketplace, products, and services, we help their businesses thrive while also driving growth and efficiency. The Tracking and Visibility team focuses on bringing this value - and what it entails - to life every day we come to work.
- Monitor an inbound queue of escalations and resolve service risks as they occur
- Make proactive service decisions impacting our customers, the Uber Freight carrier base, and internal stakeholders
- Monitor impacted loads as needed to ensure service objectives are met
- Triage issues and loop in key stakeholders as needed
- Speak to decisions made and provide process feedback to internal stakeholders
- Work with account management teams to create a best-in-class service experience

**Basic Qualifications**
- High school diploma or GED equivalent
- 1-2 years of related experience

**Preferred Qualifications**
- Bachelor’s Degree or some college experience
- 1+ years of experience in a support or customer service role
- Working knowledge of Google Suites/Excel
- Experience in the logistics or Freight industry
- High proficiency using computers (typing, quickly navigating between various tools)
- Bilingual
- Willingness to work early mornings and occasional holidays, in an operational environment

**About Uber Freight

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