Customer Support Specialist I
hace 7 meses
Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments
- Build and schedule loads in our systems
- Provide top-tier customer service and schedule all appointments in a timely manner
- Support fast-paced, centralized operational account operations
- Process improvement
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Other responsibilities as assigned
**Basic qualifications**
- 12 months work experience with customer interaction and communication
- Excellent English language skills - verbal and written
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