Claims Specialist I

hace 3 semanas

Monterrey, México Transplace de Mexico Global A tiempo completo

This Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.

**What you’ll do**
- Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues
- Provide carriers and customers with top-tier service and respond to requests in a timely manner
- Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals, etc.)
- Resolve incidents using customer-specific processes and use problem solving skills to make sure all incidents are resolved in a timely manner
- Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
- Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences

**Basic qualifications -**

6 MONTHS EXPERIENCE AS CUSTOMER SERVICE OR INTERNSHIPS.
- Excellent English language skills - verbal and written
- Bachelor’s degree

**Experience**: Required
- 1 year(s): Customer Service, Internships

**Education**: Preferred
- Bachelor or better in International Business or related field

**Skills**: Required
- Bilingual English/Spanish

**Behaviors**: Preferred
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Goal Completion: Inspired to perform well by the completion of tasks

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