Customer Support Automotriz
hace 4 meses
Empresa Líder en el área de servicios automotrices, te invita a formar parte del mejor equipo para su área de telemarketing en Costumer Support
**Requisitos**:
INGLES C1-C2 (conversacional avanzado)
Lic. En Admiración, Mercadotecnia, o a fin.
Experiência mínima de 5 años en puesto similar
Proactivo
Líder
Experiência en Cuentas de Ventas
Manejos KPI’S Call Center en Ventas
Ingles Avanzado
Manejo de equipos de entre 20 a 30 asesores
Funciones:
- Solicitud de cambios en procesos y de ser requerido en sistemas, en alineación con la compañía de
ventas.
- Dar seguimiento y asegurar el cumplimiento de KPI s.
- Control diario del seguimiento con el cliente y el distribuidor: llamadas telefónicas, acuerdos y
correos electrónicos, utilizando Siebel y mantener el historial completo del caso.
- Monitoreo de la atención, seguimiento y solución de quejas de clientes de BMW, MINI y Motorrad
de México y Latinoamérica.
- Apoyo en la solución y seguimiento de quejas interpuesta ante Procuraduría Federal del
Consumidor (en lo sucesivo "PROFECO") en conjunto con el área legal de BMW, incluyendo la
gestión de cartas de desistimiento con distribuidores cuando se haya satisfecho la queja del cliente
- Evaluación de información para la autorización de "Sorry Activities", Cortesías Comerciales, Tradeins, Extensión de Garantías,
Extensión "Upgrade" de BMW y MINI Service Inclusive (BSI, MSI) hasta 50,000 MXN y bajo el principio de 4 ojos, es decir, con el Vo.Bo. de gerente de zona, SoTec y/o Gerente de Customer Care
-
Customer Support Representative
hace 4 meses
Tlahuac, México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Customer Support Representative
hace 4 meses
Tlahuac, México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Especialista de Customer Support
hace 4 meses
Tlahuac, México BASF Mexicana, S.A. de C.V. A tiempo completoEn BASF, estamos comprometidos con la inclusión, proporcionando siempre que sea posible, ajustes razonables a las personas con discapacidad o con alguna necesidad específica, para garantizar su acceso y el uso de servicios. En caso de requerir algún apoyo, favor de comunicarlo durante tu primer contacto con Atracción de Talento. Estamos buscando un...
-
Customer Support Representative
hace 4 meses
Tlahuac, México Thomson Reuters A tiempo completo**Customer Support Representative**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! We are looking to establish a new Customer Support Team based in Mexico City that will focus on providing a quality product support...
-
Customer Support Specialist
hace 4 meses
Tlahuac, México Upfluence A tiempo completo**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: About Upfluence Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer...
-
Customer Support
hace 4 meses
Tlahuac, México FactorRH A tiempo completo**Customer Support** **Objetivo del puesto**: Garantizar la atención y satisfacción del cliente de los productos de contabilidad y facturación del modelo SaaS, asegurando el cumplimiento de las regulaciones en México. **Educación**: Lic. en Administración de Empresas / Lic. Contaduría (o afín) de preferencia con titulo comprobable **Experiência...
-
Customer Support Manager
hace 3 meses
Tlahuac, México Airbus A tiempo completoCUSTOMER SUPPORT MANAGER AIRBUS HELICOPTERS MEXICO Buscamos una persona para cubrir la posición Customer Support Manager / Area: Mexico cuyo objetivo es prospectar, promocionar, y desarrollar las ventas y el negocio comercial de Soporte y Servicios de Airbus Helicopters México en la zona del Bajío y Norte de México, y asegurar una óptima...
-
Customer Support Associate
hace 4 meses
Tlahuac, México Jobs for Humanity A tiempo completo**Company Description** Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Nielsen - At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...
-
Customer Support Specialist
hace 4 meses
Tlahuac, México Karat A tiempo completo**We're **Karat**, the world's largest interviewing company.**: Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of...
-
Customer Support
hace 3 meses
Tlahuac, México HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...
-
Customer Support Specialist
hace 4 meses
Tlahuac, México sesametime A tiempo completoHola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Support Specialist **. Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Antes de que te contemos lo que estamos buscando,...
-
Customer Support Impor
hace 4 meses
Tlahuac, México CSG A tiempo completo**IMPORTANTE EMPRESA** **SOLICITA** **Customer Support Import** **Requisitos**: - Escolaridad:Licenciatura terminada **Experiência**: - Experiência de 3 años en el area de operaciones importaciones y atencion a clientes** **Idioma: Ingles Avanzado** **Actividades**: - **Atención a clientes vía telefónica y vía correo electrónico - Envio de...
-
Technical Customer Support
hace 3 meses
Tlahuac, México Megaport A tiempo completo**About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...
-
Customer Support Administrator
hace 4 meses
Tlahuac, México Nielsen A tiempo completoThis position is responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity. Assignments are based upon tasks within the framework of well defined account tools, procedures, company standards and policies. Other...
-
Tech Support/customer Service
hace 3 meses
Tlahuac, México Global Consults A tiempo completo**Vacante bilingüe c2** ¿hablas inglés? ¿te gusta trabajar en el área de tech support? ¿te gustaria formar parte de una empresa reconocida y ser parte de un gran equipo laboral? No pierdas esta oportunidad y si cuentas con esta experiência **¡postulate hoy mismo!** Empresa importante, busca personas con experiência en soporte técnico en...
-
Customer Support
hace 3 meses
Tlahuac, México HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...
-
Support Engineer
hace 4 meses
Tlahuac, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Product Support Specialist
hace 4 meses
Tlahuac, México GBG A tiempo completo**About GBG** GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions. **About the team** The Customer Support Team are responsible for supporting GBG’s customers...
-
Technical Support
hace 4 meses
Tlahuac, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...
-
Technical Customer Interface Support
hace 4 meses
Tlahuac, México ALSTOM A tiempo completoReq ID:426563 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...