Customer Support Specialist
hace 6 días
**We're **Karat**, the world's largest interviewing company.**:
Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity - for everyone. We're a passionate, focused, human-centric team, and we want you to join us
**Come join our Customer Operations team**:
Our Customer Operations team is committed to empowering Karat's customer partnerships through tool automation, insightful analytics, and a higher level of support throughout the entire customer journey.
**What you will do**:
As a Customer Support Specialist, you will develop positive and productive long-term relationships with assigned Karat customers throughout the pre-and-post sales lifecycle by providing proactive and insightful customer service.
**We are looking to hire for this position out of Mexico. Working hours will be 10:00 am to 6:30 pm CT.**
- Work closely with a variety of internal teams, such as Customer Success, Sales, and Solutions, as clients transition from pre-to-post sales.
- Oversee the Client Onboarding Project Plan, ensuring deliverables are timely and above agreed-upon performance expectations.
- Research, respond to, and accurately resolve support cases of moderate complexity within existing service level agreements (SLAs).
- Provide daily, detailed updates to case documentation to ensure Karat meets its objectives for Case Quality and Customer Satisfaction.
- Identify outlier circumstances with how clients are using or thinking about Karat, as well as new ways in which client data can be used to enhance performance.
**The experience you will bring**:
- 2+ years of experience in a client-facing or client-support position
- Previous remote experience for a U.S. company strongly preferred
- Strong fluency in written and spoken English
- Independent self-starter with strong organization, time management, and interpersonal skills (comfortable interacting with all levels of internal and external clients)
- Hands-on experience with a wide variety of software and systems (i.e., Google Suite, Microsoft Suite, Slack, Smartsheet, Salesforce, Zendesk, etc.)
**Applicants, please note: submissions not 100% in English will not be considered.**:
**Legal Employment Statement**:
Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.
**Learn more about us**:
**_Statement of Inclusivity:_**:
- In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat._
- We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply._
-
Customer Support Specialist
hace 1 semana
Tlahuac, México sesametime A tiempo completoHola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Support Specialist **. Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Antes de que te contemos lo que estamos buscando,...
-
Service Support Specialist I
hace 2 semanas
Tlahuac, México Thermo Fisher Scientific A tiempo completo**Work Schedule** Other **Environmental Conditions** Office Are you looking for a unique opportunity to make a difference in the world? Join Thermo Fisher Scientific Inc. as a Service Support Specialist I and contribute to our mission of making the world healthier, cleaner, and safer. At Thermo Fisher Scientific, we are a team of 100,000+ colleagues who...
-
Customer Support Specialist
hace 1 semana
Tlahuac, México Upfluence A tiempo completo**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: About Upfluence Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer...
-
Business System Support Specialist
hace 2 meses
Tlahuac, México Emerson A tiempo completoThe Lifecycle Services (LCS) Business System Support Specialist is responsible for the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This role will be instrumental in ensuring we meet our service level commitments by delivering accurate and...
-
Business System Support Specialist
hace 13 horas
Tlahuac, México Emerson A tiempo completoThe Lifecycle Services (LCS) Business System Support Specialist is responsible for the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This role will be instrumental in ensuring we meet our service level commitments by delivering accurate and...
-
Customer Support Specialist
hace 3 semanas
Tlahuac, México Toku A tiempo completoEstamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en México, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora...
-
Customer Support Specialist
hace 4 semanas
Tlahuac, México Toku A tiempo completoEstamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en México, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora...
-
Service Support Specialist Jr
hace 4 semanas
Tlahuac, México Ericsson A tiempo completo**Join our Team**: **About this opportunity**: Join us at Ericsson as a Service Support Specialist, where you will play an integral role in the coordination, management, and execution of proactive and reactive maintenance duties. Our aim is to continually provide services to our operators' customers on a seamless basis, always ensuring that our performance...
-
Specialist, Agent Support
hace 2 semanas
Tlahuac, México Western Union A tiempo completo**Specialist, Agent Support - Mexico DF** Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are...
-
Ops Support Specialist 5
hace 7 días
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Ops Support Specialist 5
hace 6 días
Tlahuac, México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Technical Support Specialist I
hace 3 semanas
Tlahuac, México Mindbody A tiempo completoWe're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
Product Support Specialist
hace 7 días
Tlahuac, México GBG A tiempo completo**About GBG** GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions. **About the team** The Customer Support Team are responsible for supporting GBG’s customers...
-
Customer Service Specialist
hace 2 meses
Tlahuac, México Certu Systems A tiempo completo**Company Description** Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...
-
Customer Marketing Specialist
hace 2 semanas
Tlahuac, México Rocket.la A tiempo completo**Oportunidad Laboral: Customer Marketing Specialist** Estamos en búsqueda de un profesional apasionado por el marketing digital y los servicios financieros para unirse a nuestro equipo como Customer Marketing Specialist **Responsabilidades Clave**: - Colaborar con otras áreas para crear, revisar y adaptar contenidos existentes, asegurando coherencia de...
-
Digital Customer Success Specialist
hace 2 semanas
Tlahuac, México Check Point Software Technologies Ltd. A tiempo completo**Why Join Us?**: The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty. The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated...
-
Frontline Support Specialist
hace 2 meses
Tlahuac, México Deliverect A tiempo completo**Deliverect** As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all...
-
Customer Service Specialist
hace 3 semanas
Tlahuac, México Genesis Managment LLC A tiempo completo**¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...
-
Sales Support Specialist
hace 3 semanas
Tlahuac, México Tetra Pak A tiempo completoAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: The Sales Support Specialist is responsible for creating quotations and...
-
Tech Phone Support Specialist
hace 6 días
Tlahuac, México Entrust Datacard A tiempo completoCareer Growth, Flexibility and Collaboration! Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust...
