Manager-operational Excellence

hace 3 meses

Ciudad de México CDMX Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
- Join Team Amex and let's lead the way together._

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on **#TeamAmex**.

**How will you make an impact in this role?**

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The objective of the GMNS Operational Excellence team is to support GMNS business partners by delivering sound risk expertise and insights that help enable business priorities while fulfilling internal and external control and compliance expectations. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit. This includes leading global, local and relevant legal entity activities and also includes execution against all components of the American Express Operational Risk framework.

**Key Job Responsibilities**:
This role will be responsible for leading the New Product Governance Program for GMNS. This includes supporting critical regulatory and compliance programs for the business unit globally. This includes core Operational risk programs, regulatory and policy projects, and streamlined cross-functional operational processes. The position requires ability to support global initiatives and participate in special projects across multiple regions and time zones.

**Responsibilities include**:

- Manage/govern the New Product Governance program for GMNS
- Risk assess new products and ensure appropriate mitigation strategy is developed
- Integrate new products into Operational Risk Program
- Provide guidance, program day-to-day, oversight/governance and reporting for key stakeholders
- Ensure timely completion of program deliverables & manage inventory
- Maintain robust reporting & produce executive updates for senior leaders
- Coordinate and drive alignment of cross-functional internal and external stakeholders

**Qualifications**:

- 2+ years’ experience in operational risk management, control management within the Banking or financial services industries
- Strong project and/or program management experience is required
- Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
- Problem solver and agile decision-maker with solid analytical skills
- Demonstrate creative thinking, strong decision-making, flexibility, and the ability to manage and drive change
- Strong interpersonal and collaboration skills
- Strong communication and presentation skills
- Case management system experience
- Flexibility of working hours given the international nature of the role
- Strong team player with ability to influence opinions without having direct authority. Direct people leadership experience is highly preferred
- Understanding of the merchant business, related regulatory landscape & risk management is a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical,

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