![Valce Talent Solutions](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
hace 2 semanas
**About Us**:
Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.
**Position Overview**:
Diligent is looking for a highly professional and motivated individual to coordinate successful customer on-boarding, training and ongoing customer relationships to ensure long-term satisfaction, retention, product engagement and growth.
**Key Responsibilities**
- Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent’s products and services to then be passed to the Expansion Sales team.
- Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.
- Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
- Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products
- Ability to successfully manage multiple clients and products in an organized and meticulous manner
- Ability to step in and assist with Director, Customer Success responsibilities when needed to assist the team and to report up to the management
- Act as liaison between multiple internal teams (services, sales operations, marketing, and sales)
- Assist in coaching, mentoring, and talent development of the broader Customer Success team.
**Required Experience/Skills**
- Experience in account management, sales, or technical project management.
- Track record of over-achieving quota
- A passion for collaboration and a deep understanding of the technology involved in SaaS.
- Excellent Project Management expertise and experience.
- Outstanding communication skills, both written and verbal.
- Strong Presentation skills and experience working with C-Level Executives and Directors.
- Strong technical focus and detailed knowledge of Microsoft Office Applications.
- Superb personal organizational skills to ensure all client commitments are met.
- Customer focused. Able to deliver extremely high levels of customer satisfaction.
- Able to perform well in the face of tight deadlines and tough technical and organizational challenges.
- Reasonable travel required
**Salary**: $18,000.00 - $36,000.00 per month
Work Location: In person
-
Customer Service Specialist
hace 3 semanas
Guadalajara, México HAYS A tiempo completoRenamed multinational Agricultural Company is searching for his new Customer Service Specialist. Your new company Renamed multinational agricultural company located in Guadalajara, Jalisco. Location Zapopan, Jalisco | Hybrid work. Your new Role As Customer Service Specialist you will be responsible to provide reliable, high quality customer service to...
-
Customer Service Specialist
hace 7 días
Guadalajara, México Azka IT Consulting A tiempo completoEn Azka IT Consulting estamos en busca de tu talento para integrarte a empresa multinacional de consultoría y servicios de tecnologías de la información **Customer Service Specialist** **Requisitos**: - Bachillerato concluido (indispensable) - Experiência mínima 1 año de experiência en atención a clientes bilingüe - Conocimiento practico sobre...
-
Bilingual Customer Service Representative
hace 6 días
Guadalajara, México Press-One Customer Care International A tiempo completo**Bi-Lingual Customer Service Representative - Work from Home** **Press-One Customer Care** International provides companies and organizations with high-quality call center and customer communication services. Most recently Press-One was awarded theSTEVIE® AWARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their...
-
Bilingual Customer Service Representative
hace 4 horas
Guadalajara, México Press-One Customer Care International A tiempo completo*Bi-Lingual Custome Service Representative - ork from Home* *Press-One C mer Care* I - rnational provides companies and org izations - h high-quality cal enter and customer commu ation services. Most recently Pr ss-One was awarded theSTEVIE® A WARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their subscriptions....
-
Customer Solution Specialist
hace 2 meses
Guadalajara, México Alfa Talent A tiempo completoCUSTOMER SOLUTION SPECIALIST **Requisitos** - Experiência en customer service - Inglés Avanzado - Licenciatura terminada - Disponibilidad de rotar turnos - Dominio de Excel **Actividades** Proporcionar preparación de cotizaciones, seguimiento de pedidos, procesamiento de trabajos pendientes, facturación, devoluciones, resolución de discrepancias,...
-
Field Service Specialist
hace 6 días
Guadalajara, Jalisco, México Waters Corporation A tiempo completoOverview Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters' legendary service for our...
-
Customer Service
hace 6 días
Guadalajara, Jalisco, México Ingredion A tiempo completoTITLE:CX & CS SpecialistLOCATION:Guadalajara, MexicoCompany Background:Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio...
-
Customer Service
hace 2 meses
Guadalajara, México Ingredion A tiempo completoTITLE: CX & CS Specialist LOCATION: Guadalajara, Mexico Company Background: Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty...
-
Customer Service- Product Selection Specialist
hace 2 meses
Guadalajara, México Siemens A tiempo completoChange the future with us! - We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better...
-
Customer Service
hace 6 días
Guadalajara, México Siemens A tiempo completoChange the future with us! We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better...
-
Customer Training Specialist
hace 4 semanas
Guadalajara, México Prometeo Talent A tiempo completo**Introduction** Hey there! At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We...
-
Customer Training Specialist
hace 3 semanas
Guadalajara, México Prometeo Talent A tiempo completo**Introduction** Hey there! At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We...
-
Customer Training Specialist
hace 21 horas
Guadalajara, México Prometeo Talent A tiempo completo**Introduction** Hey there! At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We...
-
Document Control and Customer Service Specialist
hace 2 meses
Guadalajara, México Bosch Group A tiempo completoCompany Description Bosch is a multinational engineering and electronics company that produces automotive components and industrial products. Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to...
-
Document Control and Customer Service Specialist
hace 2 días
Guadalajara, México Bosch Group A tiempo completoCompany Description Bosch is a multinational engineering and electronics company that produces automotive components and industrial products. Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to...
-
Customer Service- Product Selection Specialist
hace 7 días
Guadalajara, Jalisco, México Siemens A tiempo completoChange the future with us We are looking for dedicated and talented people who tackle everchanging challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds reinventing the future of work.Join us and let us focus together on what's truly important: making lives better with new...
-
Customer Service
hace 2 meses
Guadalajara, México J&W CONSULTORES A tiempo completo**Vacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco**: Empresa solicita: Customer Service **Requisitos**: 30 años en delante Licenciatura trunca o terminada en adminstracion o comercio Experiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo...
-
Customer Service
hace 6 días
Guadalajara, Jalisco, México Siemens A tiempo completoChange the future with usWe are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work.Join us and let us focus together on what's truly important: making lives better with...
-
Customer Solution Specialist
hace 6 días
Guadalajara, Jalisco, México Alfa Talent A tiempo completoCUSTOMER SOLUTION SPECIALISTRequisitos Experiência en customer service Inglés Avanzado Licenciatura terminada Disponibilidad de rotar turnos Dominio de ExcelActividadesProporcionar preparación de cotizaciones, seguimiento de pedidos, procesamiento de trabajos pendientes, facturación, devoluciones, resolución de discrepancias, problemas de crédito del...
-
Customer Service Specialist
hace 6 días
Guadalajara, Jalisco, México Tata Consultancy Services A tiempo completoTata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network...