Production Support
hace 1 mes
-Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of
**Production Support - Sailpoint Engineer**
**_Role Purpose_**:
- _
Cybersecurity - Identity & Access Management is a key pillar in cybersecurity that works as global engineering and development team providing IAM technology & solutions for HSBC. Team support & develop many of the Bank’s most critical IAM infrastructure services including Active Directory, Privileged Access Management and Access Governance and aim to provide high-quality, automated and self-service solutions to our customers.
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**Key Responsibilities**:
- Provide support to Engineering IAM solutions to improve the service
- Supporting & providing technical guidance.
- Problem solving: Identify potential problems, raise with development, build solutions & lead resolution efforts.
- Consulting with end users requesting integration and product enhancements.
- Provide guidance on multiple IAM Sailpoint tracks in the bank like JML, Application Onboarding, Access Reviews, SOD Policies.
- Work closely with multiple stakeholders & management to understand the business driver,
- Act as a Subject Matter Expert for Sailpoint product in the team.
- Understand & implement security controls & process required in IAM Team.
- Knowledge on Service Now support.
Requirements
- Expert knowledge in Sailpoint IIQ. Indepth Knowledge on JML, Application onboarding along with all the capabilities with SailPoint.
- Hands-on support experience on multiple Sailpoint.
- Experience with AD, LDAP, ADLDS, Databases.
- Self-driven & a person who takes complete ownership of their end-to-end task delivery with mínimal guidance & supervision.
- Good team player who can collaborate with team members across the globe.
- Effective communication skills to work with multiple team members & stakeholders.
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD
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