Technical Support Engineer, Auth0

hace 2 meses

Ciudad de México CDMX Okta A tiempo completo

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.

The Technical Support Engineer, Auth0 role is the right fit for you if you are a knowledgeable and articulate technical specialist who can recognize the difficulties faced by enterprise developers and integrators when integrating various services into unique apps. You are extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform.

You will be in charge of offering technical assistance to our clients, including debugging and resolving sophisticated software issues, in your capacity as a Developer Support Engineer. Also, you will collaborate directly with our product development peers to spot recurring problems, deal with them, and guarantee product quality.

**A Day in the Life**:
As a Technical Support Engineer, Auth0, your main focus is on ensuring customer issues are resolved. This is a customer-facing role, where you may participate in customer calls, join standup meetings, collaborate with peers, build or test use cases, engage with Engineering on potential bugs, and help your colleagues on issues where you have expertise. Your objective is to deliver exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Auth0 by Okta platform while maintaining outstanding customer service.

**Responsibilities**:

- Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
- Reviewing code/script using Auth0 by Okta API and SDKs, to reproduce issues.
- Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0by Okta's public APIs.
- Collect information and document bugs with Engineering for API and product issues.
- Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base. Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc. Deliver against customer experience targets.
- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
- Participate in after hours/weekend on call rotation for critical customer cases.
- Abide by work hours of 9am - 6pm PST.

**Requirements**:

- 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
- Demonstrated ability to program in Javascript and one statically typed language (C#, Java).
- Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
- Ability to learn new technologies quickly.
- Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
- Experience with React Native, iOS, or Android Development (strongly preferred).

LI-MM

**What you can look forward to as an Full-Time Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta

**Okta**
- The foundation for secure connections between people and technology

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