Customer Success Associate

hace 7 días

Ciudad de México, Ciudad de México Emplifi A tiempo completo

The Emplifi Customer Success team is a driving force behind customer retention and growth.


As a Digital Customer Success Associate, you will be an integral part of this team, responsible for overseeing a diverse portfolio of clients through a low-touch, one-to-many approach.


Your primary focus will be on ensuring positive customer relationships, driving product adoption, and identifying opportunities for expansion.


Key Responsibilities:



  • Act as the central point of contact for customers, utilizing a low-touch, one-to-many model.
  • Cultivate and sustain positive relationships to enhance customer satisfaction and loyalty.
  • Align our services with customer objectives and goals efficiently.
  • Streamline and manage the onboarding process for a larger volume of clients.
  • Monitor digital platform usage and adoption rates across a broad customer base.
  • Develop strategies to ensure high retention rates within a scalable, one-to-many model.
  • Leverage Gainsight data and insights shared by the customer to recognize and present scalable opportunities for clients to expand their digital service portfolio.
  • Gather and analyze customer feedback, contributing to continuous improvement initiatives within the Global CS Programs team.

Requirements:



  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of 2-4 years of experience in customer success, account management, or a similar role.
  • Proven ability to manage relationships efficiently in a low-touch, one-to-many model.
  • Solid understanding of digital marketing services, including social media, content marketing, etc.
  • Fluent French language skills are essential for this role, additional languages are advantageous.
  • Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms.
  • Excellent verbal and written communication skills with a focus on scalable communication approaches.

About Emplifi:


Emplifi is a leading unified customer engagement platform empowering businesses to reach and grow communities through digital.


We leverage the industry's largest social media data set and CX management suite, continuously challenging the status quo by introducing innovations and enabling our clients to adopt our technology.


We offer an international, fast-paced, and rapidly growing environment, with opportunities for professional growth and development.

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