Tech Support Agent

hace 3 semanas


San Pedro Garza García, México ContactPoint 360 A tiempo completo

As a tech support specialist, you will play a vital role in delivering technical assistance to our partners through phone. Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and multitasking approach.

**Required**:

- High School diploma or equivalent.
- Minimum of 1 year in a customer service role.
- Proven technical aptitude and troubleshooting skills.
- Passion for technology, particularly in areas likes IoT, Smart Home, Surveillance, Networking, and Home Theater systems.

Preferred:

- Advanced degree in a technical field.
- Hands-on experience installing or troubleshooting.
- Surveillance/security systems
- Power Management systems (UPS, surge supression, etc.)
- Audio-video equipment, network hardware, or similar technical products.
- Knowledge of:

- Networking concepts, including advanced router configurations, managed switches, firewalls, VLANs, Etc.
- Home automation, IoT, media distriution (HDBase T, Video over IP), high-end audio, HVAC, low-voltage or electrical wiring, and smart lighting systems.
- Familiarity with case documentation in SalesForce. Previous experience in customer service or technical support within a callcenter environment.

What We Offer:

- Competitive base salary plus performance bonuses, up to $22,000 MX per Month.
- Full law benefits.
- Life insurance
- Pantry Vouchers.

Be part of an exciting, tech-forward environment where your expertise and enthusiasm can shine.



  • San Pedro Garza García, México ContactPoint 360 A tiempo completo

    As a tech support specialist, you will play a vital role in delivering technical assistance to our partners through phone. Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and multitasking approach. **Required**: High School diploma or equivalent. Minimum of 1 year in a...


  • San Pedro Garza García, Nuevo León, México Contactpoint 360 A tiempo completo

    We are looking for a skilled Technical Support Agent to join our team at Contactpoint 360.About the JobAs a Tech Support Agent, you will be responsible for delivering technical assistance to our partners through phone. Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and...

  • Tech Support Team Lead

    hace 2 meses


    San Pedro Garza García, Nuevo León, México Atos A tiempo completo

    **Atos Daimler Vehiculos**We are seeking a highly skilled Tech Support Team Lead to join our team in N.L., Mexico. This is a full-time position that offers a competitive salary and excellent benefits package.As a Tech Support Team Lead, you will be responsible for leading our Onsite Tech Support Team, ensuring seamless technical support for our clients. You...


  • San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    Salesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...


  • San Pedro Lagunillas, México Tyrads A tiempo completo

    OverviewTyr Rewards is a leading tech-driven loyalty and rewards platform partnering with businesses to create rewarding experiences for their customers.Estimated Salary: $45,000 - $65,000 per yearJob DescriptionWe seek a motivated, customer-oriented Support Agent to join our dynamic team at Tyr Rewards. As a Support Agent, you will provide exceptional...


  • San Nicolás de los Garza, N. L., México NTT DATA A tiempo completo

    **Req ID**: 301408 We are currently seeking a Desktop Support Technician - Field Tech to join our team in San Nicolas, Nuevo León (MX-NLE), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window...


  • San Pedro Garza García, Nuevo León, México Sutherland A tiempo completo

    Unlock a rewarding career with Sutherland, where you'll have the opportunity to grow professionally and earn a competitive salary. Based in Monterrey, Mexico, this role offers a unique blend of culture, adventure, and personal fulfillment.About SutherlandSutherland is a leading international customer service provider, dedicated to delivering exceptional...


  • San Pedro Lagunillas, México Tyrads A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Specialist at Tyr Rewards.About Us:Tyr Rewards is a leading tech-driven loyalty and rewards platform that partners with various businesses to create rewarding experiences for their customers. Our innovative solutions enable companies to...


  • San Luis Potosí, México ADI Global Distribution A tiempo completo

    Reporting to a Technical Support Supervisor, the Tech Support Solutions Specialist will act as a critical resource for professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected...

  • Automation Analyst

    hace 2 meses


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job Summary:We are seeking an experienced Automation Analyst to join our team at Johnson Controls. The successful candidate will be responsible for supporting continuous improvement initiatives across the HR teams, helping to identify automation opportunities, proposing and creating desktop automation solutions.Key Responsibilities:Identify technical...


  • San Pedro Garza García, N. L., México ContactPoint360 México A tiempo completo

    We are a dynamic and forward-thinking company focused on delivering exceptional customer support services. As we continue to expand, we are looking for skilled individuals to enhance our talented team. What You’ll Do: - Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience. - Accurately log and document...


  • San Pedro Garza García, N. L., México ContactPoint360 México A tiempo completo

    We are a dynamic and forward-thinking company focused on delivering exceptional customer support services. As we continue to expand, we are looking for skilled individuals to enhance our talented team. What You’ll Do: - Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience. - Accurately log and document...


  • san pedro garza garcía, México SAP SE A tiempo completo

    Senior Technical Consultant, Enterprise Cloud Services, Monterrey Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...


  • san pedro garza garcía, México Chubb A tiempo completo

    The Pod Owner is the mini-ceo of the digital product, service, or capability that the digital product team builds and owns. The product owner will create, shape and own the digital vision and roadmap, prioritizing for agent and customer impact and business value to deliver Chubb’s product and coverage solutions digitally. Main responsibilities includes...


  • García, N. L., México ATOS A tiempo completo

    ** Daimler Vehiculos ** **Heberto Castillo Martínez 104, C.P. 66017 Garcia, N.L. **Onsite Tech Support Team Lead** **Job Requirements** - 3+ years experience leading Tech Grupos - Intermediate English communiation skill. - Well knowledge in PC, Laptop & cellphones management (add computers to AD Domains, profiles, etc.) - Experience in support MS Windows...


  • Residencial San Agustín Primer Sector, México KAVAK.COM A tiempo completo

    **Acerca de Kavak** Somos la empresa de tecnología que está revolucionando la compra y venta de autos usados en Latinoamérica desde el 2016. Después de 7 años de funcionamiento, Kavak se ha convertido en la startup tecnológica más valorada de América Latina, formalizando el negocio de autos usados en mercados emergentes, con operaciones en México,...


  • san pedro garza garcía, México SAP A tiempo completo

    What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring...

  • HR Support

    hace 4 días


    San Luis Potosí, México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Automation Analyst

    hace 1 mes


    San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    **Overview of role**: Automation Analyst is responsible for supporting continuous improvement initiatives across the HR teams, helping to identify automation opportunties, proposing & creating desktop automation solutions. The role will also involve close partnership with our Automation Center of Excellence (CoE) team & peers across our global Continuous...

  • Automation Analyst

    hace 3 meses


    San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    **Overview of role**: Automation Analyst is responsible for supporting continuous improvement initiatives across the HR teams, helping to identify automation opportunties, proposing & creating desktop automation solutions. The role will also involve close partnership with our Automation CoE team & peers across our global CI team to understand right...