![Valce Talent Solutions](https://media.trabajo.org/img/noimg.jpg)
Customer Service
hace 1 semana
**JOB DESCRIPTION: Implementation Specialist**
**Location: North America**
**Employee Status: Permanent Full-Time**
**The Company**
**Position Overview**
The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral sales. The Implementation Specialist inspires, coaches, and develops Diligent’s new and expanding customers, to drive best practice product utilization and measure success against pre-defined metrics.
This multi-faceted role works with cross-functional teams in Diligent to execute best practices for the implementation of Diligent’s products. This is a fantastic opportunity to interface directly with Directors and Executives of top companies in North and South America, and other large multi-national companies, as well as Corporate Legal Counsel/Administration, and IT project teams.
**Key Responsibilities**
- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
- Ensure client sites are configured to contract specifications and clients can confidently utilize products.
- Follow up with customers on Diligent product utilization and provide ongoing care to customers to optimize the use of Diligent products.
- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.
- Provide customer feedback on Modules to assist in the continuous improvement of Diligent products.
- Manage day to day administrative client requests as required such as adding and removing users and site setting changes.
- Collaborate with colleagues to improve processes and best practices for the implementation and customer training of Diligent’s Governance products: including board collaboration and entity management.
**Required Experience/Skills**:
Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.
A desire to collaborate, with a deep understanding of the technology behind SaaS.
Excellent Project Management experience.
Outstanding written and verbal communication skills.
Strong presentation skills and experience working with C-Level Executives and Directors.
Superb personal organizational skills to ensure all client commitments are met.
A strong customer focus with the ability to deliver extremely high levels of customer satisfaction.
Resilient with an exceptional ability to perform well in the face of tight deadlines and tough technical and organizational challenges.
Experience with corporate governance, corporate legal teams, or entity management a plus.
At Diligent, we offer a varied, challenging and rewarding working environment. Our holistic suite of employee benefits including a competitive salary, discounted health insurance, wellbeing initiatives and salary protection.
-
Bilingual Customer Service Representative
hace 1 semana
Guadalajara, México Press-One Customer Care International A tiempo completo**Bi-Lingual Customer Service Representative - Work from Home** **Press-One Customer Care** International provides companies and organizations with high-quality call center and customer communication services. Most recently Press-One was awarded theSTEVIE® AWARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their...
-
Bilingual Customer Service Representative
hace 4 días
Guadalajara, México Press-One Customer Care International A tiempo completo*Bi-Lingual Custome Service Representative - ork from Home* *Press-One C mer Care* I - rnational provides companies and org izations - h high-quality cal enter and customer commu ation services. Most recently Pr ss-One was awarded theSTEVIE® A WARD In 2024 Stevie Awards for Sales & Customer Service. Help us help customers manage their subscriptions....
-
Customer Service
hace 2 meses
Guadalajara, México J&W CONSULTORES A tiempo completo**Vacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco**: Empresa solicita: Customer Service **Requisitos**: 30 años en delante Licenciatura trunca o terminada en adminstracion o comercio Experiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo...
-
Customer Service
hace 2 días
Guadalajara, México J&W CONSULTORES A tiempo completo**Vacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco**: Empresa solicita: Customer Service **Requisitos**: 30 años en delante Licenciatura trunca o terminada en adminstracion o comercio Experiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo...
-
Agente de Servicio Al Cliente Bilingüe
hace 4 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Agente de Servicio Al Cliente Bilingüe
hace 3 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Agente de Servicio Al Cliente Bilingüe
hace 4 semanas
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Customer Service Representative L
hace 1 semana
Guadalajara, Jalisco, México Plexus A tiempo completoCustomer Service Representative (Portuguese) Helpware Hoy Customer Service Representative (Portuguese) Guadalajara, Jalisco Helpware Hoy **What the role is about**: **Who is our client?** The world's most personal music streaming service, with 53 million tracks and a global presence in over 180 countries. **Responsibilities**: - Ide... Overnight Customer...
-
Customer Service
hace 4 días
Guadalajara, México ZF A tiempo completo**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Customer Service
hace 2 meses
Guadalajara, México Supercap Nort America A tiempo completo¡Empresa dedicada a la fabricación de tapas de madera está en busca de nuevos talentos como tú! **Requisitos**: Licenciatura Experiência 5 años en el puesto customer service Excelente presentación Ingles 70% Experiência en el giro 3 años Fácil acceso C. Mexicaltzingo, Col Barrera, GDL Ofrecemos: Sueldo base +Bonos Bono anual por metas Pago...
-
Customer Service
hace 1 semana
Guadalajara, Jalisco, México J&W CONSULTORES A tiempo completoVacante para la empresa J&W CONSULTORES en Centro -Guadalajara, Jalisco: Empresa solicita:Customer ServiceRequisitos:30 años en delanteLicenciatura trunca o terminada en adminstracion o comercioExperiência en manejo de ordenes de compra, interlace entre produccion y cliente, manejo de provedores, busqueda de los mismos, cotizaciones,manejo de excel y...
-
Customer Service Specialist
hace 4 semanas
Guadalajara, México HAYS A tiempo completoRenamed multinational Agricultural Company is searching for his new Customer Service Specialist. Your new company Renamed multinational agricultural company located in Guadalajara, Jalisco. Location Zapopan, Jalisco | Hybrid work. Your new Role As Customer Service Specialist you will be responsible to provide reliable, high quality customer service to...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Wexpand A tiempo completo**Job Title: Customer Service Representative** As a Customer Service Representative, you'll be an integral part of our mission to make every move a joyful experience. **Your responsibilities will include**: - **Prompt and Courteous Support**: Answer customer support calls promptly and professionally, leaving a positive impression in every interaction. -...
-
Customer Service Representative
hace 3 semanas
Guadalajara, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service
hace 1 semana
Guadalajara, Jalisco, México ZF A tiempo completoWhat's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México CRM Properties A tiempo completo**Outgoing problem solver needed to be the glue on our team!** Are you detail oriented person that enjoys helping people? Are you at your best when you’re doing a variety of things and solving problems? If you gravitate towards leadership and are great at connecting with people, we have a place for you on the _**CRM Properties**_ team. At _**CRM...
-
Customer Service Representative
hace 4 semanas
Guadalajara, México CRM Properties A tiempo completo**Outgoing problem solver needed to be the glue on our team!** Are you detail oriented person that enjoys helping people? Are you at your best when you’re doing a variety of things and solving problems? If you gravitate towards leadership and are great at connecting with people, we have a place for you on the _**CRM Properties**_ team. At _**CRM...
-
Customer Service
hace 4 semanas
Guadalajara, México ZF Group A tiempo completoReq ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric...
-
Customer Service
hace 1 mes
Guadalajara, México ZF Group A tiempo completoReq ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric...
-
Customer Service
hace 1 mes
Guadalajara, Jalisco, México ZF Group A tiempo completoReq ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control,Integrated Safety, Automated Driving, and Electric Mobility, ZF...