Consultant - Incident Management

**Accountabilities**: The Service Operations Associate will be supporting daily service in the Command Centre areas, including: - ** Service** **Operations**: From shift handover support the Service Operations local Team with the daily activities for the Command Centre Service including supporting further analysis of priority issues with end-to-end thinking...

**IT Process Management - ESM Functional Consultant** **Job Description**: Skills and attributes for success - Strong Service Management background - particularly relating to Change and Release Management, but with in-depth knowledge and experience of Incident, Problem, - Service Transition and Knowledge Management. - Self-motivated achiever who gains...

**Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

Overview **Job Role**: Major Incident management** **Location**: Guadalajara, Jalisco - Mexico** **Experience and Technical Skills** - To coordinate conference calls that are conducted for all Major Incidents (service interruptions/outages), along with documenting everything that occurs on the call within the Major Incident ticket. - Answer incoming calls...

Overview: **_ Incident Manager_** The role of Incident Manager is to ensure the goals of the Incident Management process are achieved. The main objective is to restore normal service as soon as possible. Normal service should based on customer perspective and should be explicitly be defined in a SLA. - RESPONSIBILITIES_ - Drive the efficiency and...

Guadalajara, Mexico - 2948707 **Do** **_ RESPONSIBILITIES_**: - _ Drive the efficiency and effectiveness of the IncidentManagement process_ - _ Ensure all Incidents are correctly prioritized, categorized,routed, restored/resolved and closed as per the Process defined andagreed with the Customer_ - _ Regular communication updates to the Customer, End-Users...

About the RoleWe are seeking a Senior Identity and Access Management Consultant to join our team at IBM Consulting. As a member of our team, you will work closely with clients to provide end-to-end user lifecycle provisioning, enabling least privilege models, and implementing single sign-on solutions.Key ResponsibilitiesAnalyze and resolve Identity and...

We are currently seeking a Account Service Specialist to join our team in Guadalajara The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

Major Incident Manager-23000049 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** The Oracle Cloud Infrastructure (OCI) Operations team is seeking accomplished and passionate individuals to lead and evolve our Incident Management practice to become a best-in-class service...

Major Incident Manager-23000015 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Preferred Qualifications The Oracle Cloud Infrastructure (OCI) Operations team is seeking accomplished and passionate individuals to lead and evolve our Incident Management practice to become a...

Major Incident Manager-220006SE **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Join us as Major Incident Manager!** The Major Incident Management (MIM) team seeks to be the premier provider of incident detection, prevention, and response for Oracle’s critical services by...

Major Incident Manager-220002WR **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Join us as Major Incident Manager!** The Major Incident Management (MIM) team seeks to be the premier provider of incident detection, prevention, and response for Oracle’s critical services by...

**Responsibilities**: As a Major Incident Manager, you will be in a highly visible role contributing to Finastra’s daily operations in a global 24/7/365 environment. This role is key to drive speedy resolution of major incidents by actively facilitating and co-ordinating across multiple technical teams, a level head, and a broad technical understanding is...

**Responsibilities**: As a Major Incident Manager, you will be in a highly visible role contributing to Finastra’s daily operations in a global 24/7/365 environment. This role is key to drive speedy resolution of major incidents by actively facilitating and co-ordinating across multiple technical teams, a level head, and a broad technical understanding is...

About NTT DATA ServicesWe're a leading IT services provider with a global presence. Our team is passionate about delivering innovative solutions that drive business growth.Job Title: Senior Incident Resolution ManagerLocation: MexicoSalary Range: $80,000 - $110,000 per yearJob DescriptionWe're seeking an experienced Senior Incident Resolution Manager to join...

**Role and Responsibilities** - Would be expected to work as part of team in charge of maintenance & support (Incident & Problem Management) and new functionality (development) of the internal SAP system for AZ. - Should be capable of writing Functional Design, Technical Design and Testing documents. - Should be capable of working together with Technical...

Introduction As a Strategy Consultant at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic...

We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during daytime/evening/weekend...

**Req ID**: 296431 We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during...

**Req ID**: 296430 We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during...