2022-j19814 - Major Incident Management
hace 2 semanas
Overview
**Job Role**: Major Incident management**
**Location**: Guadalajara, Jalisco - Mexico**
**Experience and Technical Skills**
- To coordinate conference calls that are conducted for all Major Incidents (service interruptions/outages), along with documenting everything that occurs on the call within the Major Incident ticket.
- Answer incoming calls into the Availability Command Center.
- Initiates and coordinates conference calls for all major incidents.
- Engages all necessary personnel and technical support teams and brings them onto the conference call.
- Acts as a liaison between the technical support teams and the service desk.
- Responsibility for ensuring documentation on the Incident Record (in Infra) is accurate and reflective of the work performed by all technical support during the event.
- Works closely together with the Major Incident Manager (MIM) for each event The
**Required Skills**:
- Excellent communication skills
- Great communicator - Great Listening skills
- Great Writing skills and technical documentation skills.
-
Major Incident Manager
hace 4 semanas
Guadalajara, México Finastra USA Corporation A tiempo completo**Responsibilities**: As a Major Incident Manager, you will be in a highly visible role contributing to Finastra’s daily operations in a global 24/7/365 environment. This role is key to drive speedy resolution of major incidents by actively facilitating and co-ordinating across multiple technical teams, a level head, and a broad technical understanding is...
-
Incident Manager
hace 1 semana
Guadalajara, México Encore Theme A tiempo completoGuadalajara, Mexico - 2948707 **Do** **_ RESPONSIBILITIES_**: - _ Drive the efficiency and effectiveness of the IncidentManagement process_ - _ Ensure all Incidents are correctly prioritized, categorized,routed, restored/resolved and closed as per the Process defined andagreed with the Customer_ - _ Regular communication updates to the Customer, End-Users...
-
Itil Specialist
hace 1 mes
Guadalajara, México NTT DATA Services A tiempo completoWe are currently seeking a Account Service Specialist to join our team in Guadalajara The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...
-
SAP S/4hana Cloud
hace 1 semana
Guadalajara, México Intugo A tiempo completo**Responsibilities**:- Log and update Incidents and Requests (within the ticket management tool) with the relevant actions to keeps Customers and others informed of ticket progress.- Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue.- Provide proactive...
-
Problem Manager
hace 2 semanas
Guadalajara, México Finastra A tiempo completoResponsibilitiesWhat will you contribute? Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is accountable...
-
Problem Manager
hace 1 semana
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for...
-
2022-j19279 - Datastage
hace 4 semanas
Guadalajara, México Vdart Inc A tiempo completoOverview **Job Role**: DataStage** **Location**: Guadalajara, Jalisco - Mexico** To develop and deliver codes for the work assigned in accordance with time| quality and cost standards. (1.) To maintain existing features, troubleshoot bugs, resolve ad-hoc requests and provide support for enhancement (major and minor) or new developments based on business...
-
Problem Manager
hace 1 mes
Guadalajara, Jal., México Finastra A tiempo completoResponsibilities What will you contribute? Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business. The incumbent is...
-
Problem Manager
hace 7 días
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager...
-
Problem Manager
hace 7 días
Guadalajara, México myGwork - LGBTQ+ Business Community A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager...
-
Security Incident Response Engineer
hace 6 días
Guadalajara, México Oracle A tiempo completoThe Senior Security Incident Response Engineer is tasked with supervising our security tools, performing investigations of escalated notable events, and performing our processes. This role will also be responsible for supplying the SOC Security Tools and Detections roadmaps and collaborating with the SOC Management team and external teams on key...
-
Program Management Director
hace 6 días
Guadalajara, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
Cost Management, Construction Projects
hace 1 mes
Guadalajara, México Turner & Townsend A tiempo completoCompany Description At Turner & Townsend we are passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects in over 118 offices...
-
Salesforce Administrator
hace 6 días
Guadalajara, México Talent Accelerator A tiempo completoWe are seeking a highly skilled and experienced Salesforce Administrator to join our team in Guadalajara. If you have 6 or more years of solid experience in Salesforce administration and are seeking an exciting challenge, we want to meet you! This is an on-site position at Guadalajara Jalisco. **Responsibilities**: - Salesforce Administration: Solid...
-
Cost Management, Construction Projects
hace 1 mes
Guadalajara, Jal., México Turner & Townsend Group A tiempo completoAt Turner & Townsend we are passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, anddoing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects in over 118offices in 50countries worldwide. ...
-
Guadalajara, México AstraZeneca A tiempo completoAstraZeneca is looking for a technical data engineer to manage our Snowflake Enterprise Data Management Platform Service AstraZeneca is looking for a technical data engineer to manage our Snowflake Enterprise Data Management Platform Service. Our data platforms are fundamental to enable AstraZeneca’s bold ambition to be the pioneers in science, leaders in...
-
Privileged Access Management Security Engineer
hace 4 semanas
Guadalajara, México Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job...
-
Applications System Analyst
hace 4 semanas
Guadalajara, México Koch Global Services A tiempo completoYour Job The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted...
-
Big Data Support Engineer
hace 6 días
Guadalajara, México EPAM Systems A tiempo completoEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...
-
Dev Support Engineer
hace 1 semana
Guadalajara, México EPAM Systems A tiempo completoYou are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a **Dev Support Engineer **. Scroll down to learn more about the position’s responsibilities and...