Incident Problem Management(Servicenow,l1/ L2)

hace 1 semana

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: 296430

We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room.

The individual will provide live phone support during daytime/evening/weekend hours and participate in an on call rotation

The individual is responsible for working on requests and incidents based on client's tickets, using the documentation and procedures put in place in their business unit.

The individual will escalate issues to the manager and/or the appropriate team based on complexity and priority.

The individual should be a technically savvy, customer-focused individual who will be working directly with the client and have great communication skills

General Duties and Tasks
- Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow
- Participate in the real time on call support daytime/evening/weekend hours and shift rotation
- Real-time support for Hilton's Connected Room support line and perform L1 troubleshooting during daytime/evening/weekend hours and shift rotation
- Incident Ownership
- Engage in customer follow-up for related issues
- Work with hotels real-time to resolve issues
- Maintain SLAs
- Recurring Incident Problem Management
- Work with appropriate teams for research assistance
- Novice (1 to 3 Years Experience)

**About NTT DATA**

**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Incident Problem Management(Servicenow,l1/ L2)

    hace 5 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during daytime/evening/weekend...

  • Incident Problem Management(Servicenow,l1/ L2)

    hace 1 semana

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 296431 We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 5 días

    Guadalajara, México NTT DATA Services A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 7 días

    Guadalajara, México NTT DATA North America A tiempo completo

    Req ID: 296430NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).The...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 7 días

    Guadalajara, México NTT DATA North America A tiempo completo

    Req ID: 296431NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).The...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 1 semana

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 296429 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).The...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 7 días

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 296431  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 7 días

    Guadalajara, México NTT DATA Services A tiempo completo

    Req ID: 296430  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Incident Problem Management(ServiceNow,L1/ L2) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico...

  • Incident Problem Management(Servicenow,l1/ L2)

    hace 1 semana

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking Account Service Specialist to join our team in Guadalajara, Mexico The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during daytime/evening/weekend hours and participate in an on call...

  • Incident Problem Management(ServiceNow,L1/ L2)

    hace 5 días

    Guadalajara, México NTT DATA Services A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking  Account Service Specialist to join our team in Guadalajara, Mexico The individual will provide Remote Level 1 & 2...

  • Incident Problem Manager

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About the RoleWe are seeking a highly skilled Incident Problem Manager to join our team at NTT DATA Services. As a key member of our team, you will be responsible for providing remote Level 1 & 2 production and application support for the Hilton Worldwide Digital Key System and Connected Room.Key ResponsibilitiesAcknowledge, analyze, manage, and resolve...

  • IT Service Delivery Support(Itsm and Itam)

    hace 5 días

    Guadalajara, México NTT DATA A tiempo completo

    The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. The individual will provide live phone support during daytime/evening/weekend hours and participate in an on call rotation The individual is responsible for working on requests and incidents based on client's...

  • Applications System Analyst

    hace 5 meses

    Guadalajara, México Koch Global Services A tiempo completo

    **Your Job** The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted...

  • Applications System Analyst

    hace 6 días

    Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    About the RoleThe Koch Global Services (KGS) Enterprise Service Management (ESM) team is seeking a skilled Applications System Analyst to efficiently manage ServiceNow administration duties, provide proactive incident and task support, and collaborate closely with IT and business teams to deliver targeted solutions.Key ResponsibilitiesAct as a key point of...

  • Servicenow Developer

    hace 3 semanas

    Guadalajara, México AstraZeneca A tiempo completo

    **Key Responsibilities**: Technical Capability: Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Incident Management: Assist in troubleshooting and resolving technical issues by working closely...

  • IT Manager

    hace 6 días

    Guadalajara, Jalisco, México Baxter International A tiempo completo

    About Vantive: A New Era in Kidney Care Baxter International is embarking on a strategic separation of its ~$5B Kidney Care segment into a standalone company, Vantive. This new entity will build on the company's nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to patients worldwide. At Vantive, we are...

  • IT Manager

    hace 6 días

    Guadalajara, Jalisco, México Baxter A tiempo completo

    About VantiveVantive is a new company built on the legacy of Baxter, a leading healthcare company. Our mission is to provide best-in-class care to patients worldwide by revolutionizing kidney care and other vital organ support.Your Role at VantiveAs an IT Manager - Incident and Problem Management Lead, you will be responsible for leading a team in...

  • Applications System Analyst

    hace 5 meses

    Guadalajara, México Koch Global Services A tiempo completo

    Your Job The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted...

  • Applications System Analyst

    hace 3 semanas

    Guadalajara, México Koch A tiempo completo

    Your jobThe Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted...

  • IT Service Delivery support(ITSM and ITAM)

    hace 5 días

    Guadalajara, México NTT DATA Services A tiempo completo

    The individual will provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room.The individual will provide live phone support during daytime/evening/weekend hours and participate in an on call rotationThe individual is responsible for working on requests and incidents based on client's tickets,...